The app now requires a 3 hour warning about no-go zones each time a task is started.
Did I miss something?
That trash needs to be hotfixed out of the app immediately.
Like, TOMORROW.
The app now requires a 3 hour warning about no-go zones each time a task is started.
Did I miss something?
That trash needs to be hotfixed out of the app immediately.
Like, TOMORROW.
Some complainer put this in the Yarbo Users and Community FB Group…complete with a screenshot AND a support ticket, if you can believe that:
With the new App V3.15.3, this 5-second nag is EVERY TIME you click the yellow button to go to the Start / Preview screen for a Work Plan. It used to be once only.
Support ticket #95014.
Oh that guy complains all the time!
It is annoying, yes. But, that’s the point. People clearly aren’t paying attention to the warning. Maybe it should be a toggle off buried somewhere where it prompts you again to accept the risk.
You want to run that by the complainer, @Ken ?
Neither is the core. If you want something mutilated, draw a no-go around it.
I’m sorry for the inconvenience caused. The notice is intended as a precautionary measure to ensure the safe operation of Yarbo. I will share your feedback with our product team and we will reevaluate the format of the notice based on your input.
@Yarbo-Forum Yes, I just got the response from Support…I mean “the complainer” did. Thanks for taking the feedback.
As with the “Next” option being hampered when creating No-go Zones, generally if the software is being hardened against missteps by users at the expense of knowledgeable users who are now annoyed or hindered, a better solution should be considered. The goals should be an improved user experience while lessening Support calls.
We all can probably take some homework to have a ponder at this. How can we decrease the Support burden through some other means than putting annoyances in the application? Are there design issues somewhere that would help streamline the UX while lessening errors? Documentation / education? More hardening of the product itself? What major “Top 10” problems are users, perhaps less experienced users, encountering, and how can they be mitigated?
The “easy Q&D fix” would be an Expert Mode, which I’d advocate over annoying experienced users, but that is only a bandage to shut up “complainers” like that guy – or girl, we don’t know – who posted about this on Facebook.
I’m rubbish at GUI – and the solution isn’t always nags added to the GUI anyway. Someone’s got some ideas, well, other than “Fix the d**n product!!!”
Yarbo appears to be experiencing some ongoing user experience challenges. It would be a major step forward to have someone dedicated to refining UX as part of the development process. Here are a few specific areas where improvements would go a long way:
There are other examples, but these are some of the more persistent ones. Given the lead time between updates and the emphasis on testing, I’d encourage the team to consider tighter UX feedback loops to catch and refine these kinds of issues earlier.
Thank you for taking the time to share your thoughtful feedback. Your observations highlight several important areas for improvement, and we truly appreciate your effort in pointing them out. I’ve forwarded your message to the team responsible for app UX refinement so they can review and consider these suggestions in future updates. Your input is very valuable, and we’re grateful for your support in helping us enhance the Yarbo App experience.
@jeremyj114 - I think it was co-founder Ken K. who mentioned that Yarbo has hired a UX / GUI engineer to help with this stuff. GUI is hard, and it takes a special mindset to try to strike a good balance to make the most people happy.
@Ken oh, 100%. I have a UI/UX designer on my team, so I am aware of the challenges. With the scale that Yarbo is operating at, all interface design/qa should be filtered through them. I look forward to a much more polished product in the future, if what you say is true and they do in fact have a dedicated team member handing this task.