I purchased mine last year and held off until spring to receive it. Still doesn’t work, and I was told a new one will not ship until August. Does anyone know when in August it will ship? I feel I will get it right when fall gets here, and it will sit for 6 months as I wait for summer to get here again. Also, did anyone get the free spool line? Last update I got was back in June so didnt know if there was any new date yet.
I am waiting for a new trimmer also as support can’t get mine to work on one of my cores. No extra free line either, it is in my shipping info section since early July, but never shipped.
Hi there,
Thank you for reaching out. Could you please confirm whether you would still like to receive a Trimmer replacement or if you would prefer a refund?
If you would like to proceed with the replacement, I’ll be happy to help arrange the shipment for you. We will also include the free spool line that we previously promised.
Thank you for your patience and understanding. We’ll continue to assist you with the next steps.
@B-Mod Hi there,
I’ve asked our logistics team to arrange the shipment of both the replacement Trimmer and the free spool line as soon as possible.
Thank you for your patience and understanding. We will continue to follow up and keep you updated once there is any progress.
Ordered my Yarbo in beginning of June. Last update on trimmer said shipments will begin end of August. My snow blower got trapped in customs for the last month and a half and waiting on that still as well.
Hi there,
We sincerely apologize for the delay in delivery and understand your frustration with the extended wait.
I’ve checked with our logistics team, and the snow blower is expected to arrive at our warehouse this Friday. Once it arrives, we will arrange the shipment as soon as possible.
Regarding the Trimmer, we will continue to keep you updated as soon as we have any further information.
Thank you for your patience and understanding.
Yes I would still like the trimmer. Thanks.
Hi there, thank you for confirming.
I’ve asked our logistics team to arrange the shipment of the replacement Trimmer and the free spool line as soon as possible. We will keep you updated once the tracking information becomes available.
Thank you again for your patience and understanding.
@Yarbo-Forum - What’s the current ETA for the next batch of trimmers? I cancelled my order in the spring when there was no stock.
Hi there, currently I don’t have an ETA for when the Trimmer will be available for future purchase. I’ll keep you updated here in the forum once we have more information.
Thanks for your interest and patience.
Is there any timeframe for when the replacement trimmers will ship?
Hi there, I’ve asked our logistics team to arrange the shipment of the replacement Trimmer for you. You can expect to receive the tracking information soon.
Thank you for your patience and understanding. We’ll continue to follow up on the shipment progress.