Day two… of this issue… I’ve had this yarbo for a year now almost.. we ordered it in NOvember got it in March.. and the 30 day warranty was used utp before there was anything we could do with it. That is what they did on purpose. As there wasn’t any snow to use the snowblower with and we didn’t get the lawnmower til months later. and that only lasted two weeks before the core broke, they sent another, it broke, they sent another, it was broken to. This is our fourht one. ANd its broken now too. THe app shows chute at minus 10 and its frozen despite no moisture or ice being on it whatsoever. It just wont’ turn. So Every day I’m going to post what they did and what they didnt do to get it working. So far.. no fix available. THey said if you want to resell it sell it here. But to resell it I’d’ have to lie that it works in winter. When for us it didn’t. It still doesnt. WE have to bring it into a warm place to keep the chute from freezing. and if you dont’ bring the core inside with teh battery.. it’ll freeze also. THis machine cant handle cold winters. AT all.
Hi there,
Thank you for taking the time to share such a detailed account of your experience. I’ve carefully gone through all of your forum posts as well as your full communication history with our support team.
First and foremost, please accept our sincere apologies that Yarbo has not provided you with a smooth or reliable experience so far. We fully understand how frustrating it has been to go through multiple replacements, long waiting periods, and repeated issues—especially when the machine is needed most. That is not the ownership experience we aim to deliver, and we recognize the time and effort this situation has cost you.
We also acknowledge that the process of receiving replacement units and returning defective ones has been exhausting. While replacements are currently the fastest and most effective solution we can offer to ensure you ultimately receive a machine that operates normally, we understand how disruptive this has been for you.
As discussed in your most recent support ticket, we have already initiated the replacement process for your snowblower module. Our team will continue to closely follow your case, monitor the results, and address your concerns step by step until a reliable solution is reached.
Your feedback—while understandably expressed out of frustration—has been clear, detailed, and valuable. It helps us identify real-world issues and improve both our product and our support process. We truly appreciate your patience and your willingness to continue working with us despite the difficulties.
Please rest assured that we remain committed to resolving this and supporting you until your Yarbo performs as expected. We will stay in touch with updates and next steps, and if you have any additional questions or concerns in the meantime, we are here to help.
Thank you again for your understanding and for holding us accountable.