New Yarbo customer, waited 2 weeks to get all the components, only for snow blower to die after about an hour use (front camera disconnected error CM006, and no snow blower controls except for the lift work). Already did the reset and swapping modules without battery connected several times. Camera and everything else works fine on other modules.
Ticket has been “escalated” for two days… but while I’ve been waiting a lot of reading and going through the app, and I noticed that my “new” blower (which did not have signs of use) had its warranty activated two months before I received it. The other modules and core show the correct dated I started them up.
Hi there, please rest assured that all components you received are brand new. The reason the snowblower warranty shows as activated two months before delivery is likely because the factory data was not cleared prior to shipment. This does not mean the unit was previously used.
To resolve this, please add this information to your existing support ticket, and our team will update the warranty activation date to reflect your actual first use.
Regarding the snowblower malfunction, I’ve already contacted our field service engineer and asked them to review your case as soon as possible. They will follow up to help diagnose and resolve the issue.
Thank you for your patience, and we appreciate you bringing this to our attention.
I’ve gone through the same situation. SAM was activated about four months before I even received the full package.
With the snow blower, I got the same error message and symptoms at mid‑November, just a few days after commissioning. In practice, I only managed to do some mappingand run it onece sidewalk before the issue appeared.
Support ran a remote analysis and concluded that the fault was in the snow blower, so a replacement unit was received at the beginning of December. I connected it, but nothing changed.
After second analysis, support determined the problem was actually in the Core. Now I’m waiting for a replacement Core unit, what hopefully arriving tomorrow.
So if they suggest replacing the snow blower to you as well, it’s worth challenging whether the fault really in snow blower.
Waiting ower month, is extremely frustrating and nerve‑wracking, when knowing that they should be made that analysis right, already on firts try.
Luckily, this year we’ve only had the first snow so far, so at least it hasn’t been a major problem yet.
Yeah on day 5 of this being “escalated” without any updates other than “we’ll let you know whenever we hear from the technicians”. I really want this to work it seems to navigate well, and the software is pretty decent, … but I didn’t buy a robot to drive around and play with … and I need the snowblower module to work. Another storm through today means I’m back out on the kubota freezing my ass off for a couple hours.
Anyway I gave them until tomorrow to either remotely fix whatever is broken, or issue an rma — otherwise it’s all going back.
Hi there, I’ve checked your ticket in our system and sincerely apologize for the delay in providing an update. Your case was escalated to our R&D team to thoroughly identify the root cause, which required additional time. The review has now been completed, and we’ve confirmed that a replacement snowblower module is needed. We’ll move forward with initiating the replacement process for you right away. Thank you for your patience—we truly appreciate your understanding.
I don’t think so, as for me, replacing the snowblower was completely pointless. I’m still waiting for the core, it’s now less than 30km away since last Friday.
Finally, the core arrived on Tuesday (23.12) after a 20-day trip. Now we’re waiting for the fourth day to get the firmware update, even though WiFi etc. connections are on and support has been informed several times. And yes, both DC and Core have also been restarted several times.
Hi @Yarbo-Forum and all, I really still need yours help.
It also started snowing now and the first inch is on the ground, so help is needed now.
On last Friday, support downloaded the update, but something went wrong and now the core is probably in a repeated reboot limbo. The update was also unsuccessful, the firmware is still old.
I have contacted support several times, but haven’t heard anything since Friday.
All the most common tricks found on the forum have been tried, no help or change. Also replaced the snow blower with SAM, but no change
However, the core is online for a while, until it restarts again. I see some data traffic, both on DC, HaLow and WiFi.
Also two error messages.“Motherboard Disconnected” and “Lost battery communication”
Unfortunately, you’re going to have to wait on support. But in the interim, look inside the core and make sure all the wires are connected and tightly seated. Especially at the top middle of the core.
