The level of autonomy achieved by a robot, whether its Yarbo or Roborock, will be different in every yard/house. Add to that the high level of expectations due to the promises made by the manufacturer, the same robot could be a time saver for some and a headache for others.
I still want to come back to Yarbo, but I don’t see that happening for few years due to the current state of their product.
I really want to see Yarbo succeed. So my personal focus is on suggesting areas of improvement that I think will benefit myself and other Yarbo owners. We are all well aware of Yarbo’s current status and issues. No point in beating a dead horse. But maybe we can help them become more than they are today, and reap the benefits as a result.
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I hope Yarbo can relay all this feedback to their management.
I agree. When I owned Yarbo -
- I was active on Facebook group assisting others and posting issues/suggestion (many of them were not approved by admins due to cancel culture)
- Created several requests on the forum for enhancements.
- Created support tickets for every bug I encountered.
I was enthusiastic and really wanted my Yarbo to work well for everyone. However, my enthusiasm and patience died after 2 months when
- I saw no traction from the company on my showstopper issues (optics are important).
- Experienced extensive damage to various things in my yard.
- Ran into Yarbo’s limitations (confirmed by Support) that left parts of my lawn unmowed.
I would love to sit down with Yarbo on a video call and go over every single issue/detail mentioned in my first post above, but somehow I feel that’s not what they want.
Also - lets not forget that not everyone wants to be a beta tester after spending $6k on a machine. Some people are happy to work through the issues and some just want the machine to work without any hassle.
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I would agree. There is a big difference between “Yarbo doesn’t map efficiently” and “Yarbo doesn’t have the promised object avoidance and ran into a car”. Unfortunately, it seems the voices for minor unpolished issues are just as loud or louder than for major missing features.
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True, but what might be minor issue for one maybe a major issue for others. Someone with a sloped yard will have completely different set of issues and priorities, than someone who has a flat yard.
It’s time to call spade a spade. Both positive and negative criticism needs to be in place to hold Yarbo accountable for the promises they have made and the money they have taken from the customers. They aren’t doing charity and paying customer aren’t free beta testers.
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So after 2 months of owning where you able to get your money refunded, or did you have to sell it?
Sold. The damage caused to the yard regularly, the damage caused to the robot itself, plus all the frustration just wasn’t worth dealing with. I can’t imagine dealing with a completely new set of challenges in winter with the snowblower module. That’s a scary thought for me
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I’ve read through all the posts in the topic and appreciate all your feedback on the current Yarbo. I’ve also passed some of the insights along to our management team. We always value our users’ feedback, as it’s your support that helps us become a better brand and provide better products.
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