Story of a Disgruntled Yarbo Customer

Is it perfect? Nope! Does it get the job done so I don’t have to? So far so good. At this point I still don’t own a mower other than Yarbo.

You are lucky I guess even though I am pretty sure you have said you had to replace your core at least once. Some of us have paid $7500 and have no mower and no ship date. Asked when in August it will ship and silence. I’d be happy if I could get the thing to undock and blow the driveway for 10 minutes.

To be fair yes, right out of the box my first yarbo couldn’t wireless charge after one work area completion. Had replacement in 14 days or so. Had it not been handled better this thing was going back to Amazon full send. Now, can I get 5 or so summer’s like this, winter plow, weed trimming, and random yard jobs?! I’d be tickled pink like its Sunday lunch and grandmas serving slow roasted beef with all the fixins. Bout to find out that’s for sure…. Yarbo has my wallet. :neutral_face:

Thank you for your service. :us_outlying_islands:

My pleasure!

Curious who bought it? I’ve thought of selling my two Yarbos but I’m not sure how’d I explain the problems to the buyer. Seems like the batteries are destined for recycling while the units will end up going into the landfill, unfortunately. I got a leaf blower module still unopened its box because they sent it to me last winter (too late for last fall), and now that its fall again both Yarbos are broken down… such a waste.

That is really unfortunate. I am sorry to hear it.

The community here is more than willing to help though. Don’t give up. I’d say it’s worth it in the end.

It seems to me that Yarbo has a quality control problem. Some units work very well, while others have a variety of issues. My Yarbo has been virtually trouble free from a hardware perspective, but I don’t doubt the issues others have experienced.

For the users who have been sent multiple cores and continue to encounter problems, has the Yarbo team considered an in person visit to the site? It’s improbable that they have been sent multiple defective cores. It seems like an in person visit would determine whether the units are really defective or if there’s something unique about the site itself that causes issues with performance. A physical visit is usually more effective than trying to solve the issue by remote monitoring and downloading of data.

I would wholeheartedly agree. They may even learn something that can improve a future version. But from my experience in dealing with out of area companies, they think it’s cheaper to just send another unit. I had a specialized water heater that leaked…4 times. Each time they told me to throw out the leaking unit and sent a brand new one in a crate. I sold the last one and went with another model, but I never understood why they didn’t want to try and find out what was going on :person_shrugging:

Most likely that company either knew what it was causing that issue. Or it was written off as an acceptable loss. It certainly isn’t cost effective to ship the broken one back. I have a buddy who ordered a gun safe. It was damaged upon delivery. They sent him a new one and told him to throw the old one away. It was a dent. The replacement arrived dented as well. They sent him another one. Same instructions. He now has 3 gun safes. I ordered one. Mine was perfect… Darn my luck. :joy:

I like the fact that Yarbo takes the units back. It’s extra expense, but they do analyze them and repair them. They tweak the assembly line runs and refurbish runs to correct for things they identify. To me, that shows they care and are constantly trying to make the product better.

I have had 3 cores replaced and waiting to hear back from them regarding the 4th core that quit working. All the problems were different and hardware related. Many of them already discussed on this forum.

The last piece they sent me was a used one, which I was not very happy off. But even that quit working after 2 weeks.

I ended up cancelling the lawn mower pro attachment and used that money to order another one that should hopefully come soon. That will give me an idea which way to head.

I am concerned given that if one customer in first 6 months had to be given 4 cores, the company will not stay viable in spite of all the venture capital flowing in.

I hope the company can pull through this and I am pretty sure their next version will be better, if they can get to that point.

This is likely true. Although my water heater was a few grand, to them it probably cost less to replace than to fly someone out to check on it. And it’s good to hear that Yarbo is checking units that come back to try and determine the causes.

But the larger picture is that sometimes there is an installation or usage issue. Those leaking water tanks? Turns out my expansion tank that is supposed to keep the pressure down broke at some point, not sure when. A site visit could have seen that. Or if someone just wants free products and they were not faulty at all. A site visit would have seen that too.

Maybe when there are more local yard robot service centers around they could verify Yarbo’s installation and usage. Not saying it would have solved this particular case, but I’d be willing to bet that a fair number of cases were installation or usage related.

Hi there — thank you for the thoughtful suggestion; I’ll share it with our team. Due to limited field resources, we’re not able to offer on-site visits at this time. For any malfunctioning units returned to us, we will conduct further investigation and analysis.