Based on the current process, we kindly ask you to reply to the ticket with your email address and serial number so that we can proceed to the next step.
We appreciate your cooperation in providing the requested information. We will also continue working on optimizing this process in the future.
Even though that info is already on the ticket.
I understand this process may be a bit troublesome, and I will share your feedback with the relevant team. We will work on simplifying the process in the future to provide you with a smoother after-sales experience going forward.