So I just had another issue with blades not reaching speed. I was adding to my ticket and then decided I should add this info to another ticket I had open when my unit died in the middle of the night. Because I think these issues are linked. I bet the unit was out cutting got the one blade spinning issue and sat there till it ran out of battery. So I wanted to add that info to that ticket, but guess what, they removed the ticket. It is no longer there, under open or closed tickets, just plain gone.
It’s probably on hold pending escalation
I went back in my email and replied to the old ticket. My email reply showed up in the ticket for the blade speed issue, so my guess is the kinda combined the tickets, but yet all the info about the first ticket where it died is now missing. So great that the combined them, but crappy that all the info I gave them is now gone.
Interesting way to handle this.
Hi there,
Sorry for the confusion caused by this.
I appreciate you bringing this to our attention. I’ll pass your feedback along to the relevant team so we can review how ticket merging is handled and see if there are opportunities for improvement, especially when it comes to preserving ticket history and information.