The ordering system was manual back when the preorder users were getting their shipments. So it was very delayed. It seems to be all on autopilot now. Tracking numbers and shipping status for orders, at least for me, all reflect on the order status page.
I guess I made an assumption that nothing had changed from when I ordered mine, since multiple people are still complaining about not getting updates on the shipping status of the battery. When I ordered mine the battery was not listed as a separate item.
1 Like
The problem is that they DO NOT list it as a pending item or back ordered item on the order page. In my case I assumed it was packed in one of the 5 boxes that made up my shipment. Items only show on the order page once they have a shipping label generated. After I asked the title question of this thread on 12/14, a label for a battery shipment was generated in Hamilton Township, NJ on the morning of 12/15. As of this evening 12/19, the battery (or at least the shipping label) has traveled about 9 miles in 5 days all the way to Fairless Hills, PA. Obviously not gonna meet my needs of arriving by end of day today so I can move the $5K doorstop out of my way, so I can to get to my vehicle in the morning to go to a memorial service a family member. Yarbo missed an opportunity to really shine with some outstanding customer service given the circumstances and expedite this when I pointed out that label had not moved as of Wed. They essentially shrugged and said “meh, we have your money, the battery gets there whenever it gets there”. I have had to hire a wheelchair transport service for the entire day tomorrow so that I can attend the service, the internment and the wake afterwards. The cost for this once I pay for 2 meals for the driver and provide a reasonable tip will most likely far exceed what FedEx next day saver service would have cost me if Yarbo had said we can expedite if you pay for expedited shipping. They never even offered that as an option. I still have high hopes for the functionality of the product; the regulars here in the forum seem to be an exceptionally knowedgable, friendly, helpful bunch of folks. Yarbo as a business has miles to go to redeem themselves with me in terms of having really effective, agile, responsive customer service.
3 Likes
I truly am sorry that your first experience with Yarbo has been sub par. And not only that, the delays are causing you significant inconvenience.
That said, I do want to point one thing out just so you know. Lithium Ion batteries of this size CANNOT be air shipped due to the potential fire hazard. They have to be ground shipped. So that’s why Yarbo did not offer to overnight the battery to you. They literally cannot do that. The batteries are not allowed on a plane.
I hope you get your battery soon, and when you do get it, please feel free to reach out here on the forum so we can help you get your Yarbo successfully set up and operating.
1 Like
Hi there, we’re really sorry for the delay and understand how frustrating this must be. I’ve checked your order in our system, and it shows that the delivery process has already started. We truly appreciate your patience while waiting for the battery, and thank you for your understanding.
Hi there, we sincerely apologize for the delay in the battery delivery and completely understand your concerns about expectations and communication. This is an area we know we need to improve. I’ve also checked your order in our system, and it has already been sent out. Thank you for your patience and for sharing this feedback with us.
Sorry for the confusion this has caused. I’ll discuss this with the relevant team and share your feedback so we can improve the ordering and shipping information.
1 Like