Took advantage of the extended Black Friday sale and ordered the BOGO on 12/5. FedEx managed to get the final 2 boxes in the shipment to me today 12/13.
Started opening boxes and getting things organized to assemble in my limited warm shop space in hopes of being able to get the core,snowblower and docking pad moved outside to where it is going to live during the warmer (near 0) daytime temps tomorrow.
90 minutes into this process and I’m now searching for the battery pack.
Apparently I don’t have a battery pack in any of the 5 boxes/almost 600lbs of merchandise from Yarbo that is now scattered about my work space.
I have a $5000 doorstop in the middle of my shop. No other tracking numbers on my purchase account.
Is this normal? Do I have to order the battery seperately from everything else? if so, why was I not prompted to do so when I placed the order on 12/5?
This is very frustrating to me. Looking through the manual it doesn’t appear I can go any further with the setup and initilization of the core unit without a battery pack.
This appears to be a really crappy way to sell a product to folks.
I have mobility issues and can no longer use a conventonal snow blower or lawn mower; I had high hopes for this product, but I feel ripped off and cheated now.
Yes, Yarbo (the company) ships the components in separate boxes, and in separate shipments. The battery is a standard (included) part of your order, but because of safety restrictions in shipping large lithium batteries, they sometimes take a bit longer to arrive.
Hi there, sorry for the confusion this has caused. As @rgloverii mentioned, the battery is shipped separately from the other components.
I’ve checked your order in our system, and there was a temporary battery shortage at our local warehouse. A new batch has just arrived, and I’ve already contacted our logistics team to arrange shipment of your battery.
We understand how frustrating this situation is, especially since the battery is required to continue setup, and we truly appreciate your patience while we get this resolved and the battery delivered to you as soon as possible.
I am appreciative of the information, albeit somewhat late. This very information should have been indicated as a backorder or pending shipment someplace visible to the customer. It really should be stated someplace when ordering a yarbo system that the battery will ship seperatley from other components. I understand supply chain issues and holiday shipping delays; as a customer I find incomplete or poor order status communication inexcusable with the technology available today. [HUMOR] I look forward to a dedicated Yarbo employee from the Chicago warehouse driving the 100 miles to my location to deliver the battey tomorrow [/HUMOR]
I’ve been trying to get a real answer to my missing battery. I’ve email several yarbo emails all copied in and still have no real answer. I’m at the point to have this incomplete and late order returned in full. I also was not provided with an extended warranty that was offered in an email to me. This is all very disappointing to say the least. I have health issues and have been put in an unacceptable position due to the inaccurate and poor customer service.
@dannymervosh Hi there, we sincerely apologize for all the inconvenience and frustration this situation has caused. We truly understand how disappointing this experience has been, especially given the delays and the impact on you.
First, we kindly ask if you would be willing to give Yarbo a chance to handle the yard work as intended. If you’re open to continuing, I can personally help coordinate with our logistics team to arrange shipment of the missing battery as soon as possible.
Regarding the extended warranty, we are still waiting for confirmation from our pre-sale team. I will follow up with them directly and work to provide you with a clear solution as soon as possible.
Thank you for your patience, and we appreciate the opportunity to help resolve this for you.
I have the same issue. It really sucks. We got 6 inches of snow recently and I’m sitting with a non functional robot. I think I should’ve just bought a used ATV/plow setup. Now I have to pay someone to come dig me out after spending $5000 on this. Still haven’t received any tracking on my battery and it’s been over 3 weeks since I ordered. Feels scammy, sent an email to support and got a generic response. I’m sure the return process is a mess, but I’m losing patience.
It appears that someone created a FedEx home ground shipping label for a battery on Mon 12/15 in NJ. Hasn’t moved since. Having a hard time discerning any sense of urgency to make things right with my order on Yarbo’s part from this lack of action. Could @Yarbo-Forum maybe poke at this and see if there is actually a battery pack underneath the shipping label and maybe prod someone to upgrade the shipping to something more expeditious? The $5K doorstop is in the way for me to get to my vehicle in my wheelchair and I have no way to move the doorstop without a battery.
Core, snowblower and mower was delivered Friday 12/12, Docking station and core accessory box delivered on Monday 12/15.
Finally got my tracking for the battery on Tuesday 12/16 and picked up by 3rd party.
Delivery details:
We or a trusted third-party are taking your package to our nearby facility where it’ll be sorted, scanned, and prepared for its next stop. We’ll add a delivery date once it gets here.
Tuesday, 12/16/25
9:20 AM
Shipment information sent to FedEx Your package was loaded into a truck by the shipper
No updates since. Shipped FedEx Home Delivery. I would be nice to know the delivery date.
Hoping it’s all worth it because I can’t handle the cold or the snow anymore.
Same here. Got my Yarbo Core, SnowBlower, LawnMower, Charging Pad and Accessories box but no Battery. Can I get an update on when I can at expect it to be delivered?
@zenbarsin7@ronnbrown1993@walden1124 Hi there! Thank you for reaching out. I’ve already contacted our logistics team to arrange the shipment of your battery, and you can expect to receive the tracking number soon. We truly appreciate your patience and understanding, and we’re sorry for the inconvenience this delay has caused.
Hi there, thank you for bringing this to our attention. I’ve asked our logistics team to check on this for you. At the moment, it appears the delay may be related to a high volume of packages at the FedEx distribution site, which can sometimes cause shipments to show no movement for a period of time.
We understand how frustrating this situation is, especially given your circumstances, and we’re continuing to follow up to get clearer updates and push this forward as much as possible. Thank you very much for your patience and understanding.
Unless you are mobility impaired, I doubt that you can begin to understand how frustrating this experience has been and is continuing to be for me. I honestly thought I had found a reasonable solution to allow me to maintain my independent ability to handle snow removal and lawn mowing. I did a lot of research, watched a lot of YouTube videos, read a lot of forum and facebook posts and Yarbo ticked all of the boxes for what I needed. I knew there would be some quirks because some of the “full release features” are still being developed/added. I’m an engineer and I do not mind a bit of tinkering to make it work. I knew I would have to be creative to unpack and assemble the core/S1/accesories while in wheelchair. I didn’t bargain for not being able to complete the assembly/initialization resulting in a very expensive obstacle course in my garage/shop area. Yarbo appears to have committed a classic capitalistic sin. They have oversold and thus far for me, way under delivered. The forum rep is very responsive and pleasant. At this point i feel someone further up the food chain needs to end the Greek tragedy and salvage this by simply authorizing an expedited shipment of the battery; by expedited i mean FedEx next day by end of day. I really need to be able to wheel to my vehicle on this coming Saturday to be able to attend a memorial service for a family member, which means the $5k doorstop in my shop needs to be able to move on it’s own by then. My patience has limits.
I’m in the same boat as the rest of you, I also contacted support @ Yarbo and was told I should get my battery this weekend. Still no tracking number in my order for the battery. I’m extremely skeptical that I’ll get the battery this weekend or next week. I even offered to pay the cost of overnight shipping.
I too have a 130lb door stop in front of my garage door blocking my vehicle inside the garage.
Yarbo should have had a note somewhere during the checkout / purchase page about the battery delays / stock issue.
First time customer who expected more, but feels Yarbo’s communication is lacking for a professional company selling such products.
The fact that Yarbo hasn’t addressed the battery shipping status issue yet is mind boggling. I received the core last February and had the same questions and concerns regarding the battery. I had to contact support to get a status.
@Yarbo-Forum Why hasn’t the ordering process been updated to indicate that the battery is shipped via a different method than the other components? Specifically why isn’t there a separate line item on the order details page for the battery with its shipping status?
Same boat. I think it’s less about it taking awhile to get and more about not setting the right expectations. If I knew it was going to take a month to get it when I originally bought i would be fine right now. The “3-8 day” shipping on the site, and a “ship no later than the 12th” email, and now a “no later than the 21st” comes off as not being honest. Every missed promise is a ding on the reputability of the brand. Even now I can go on the website to order another one and there is no indication that there is any sort of back order.
I’m confused. I had tracking info for my battery once it shipped back in April. It wasn’t there until it shipped if memory serves. (and it may not. I can’t remember why I came into this room….)
