There has been a lot of grumbling about the speed of support and their response times.
I just had a look through my own tickets.
In the last 9 days there have been 4200 tickets submitted.
So yeah they have a substantial amount of work coming in. Im picking that a good portion of these tickets are a result of the programmers breaking stuff as they fix other things, is causing a lot of it. I know I have a Pro Mower down because of programing.
And the app is broken again. Won’t save work preferences at the moment.