Hi there, I’m sorry for the inconvenience caused. Your case has been escalated to our Field Service Engineer for further investigation. I’ve also asked the team to review it as soon as possible. We truly appreciate your patience while we work on this.
I am still waiting. Grass is still Growing --along with my 20 Days of Frustration. The last I was told… R&D department is looking into it.
Shout-Out to Iowa Mowbotics!
Good L kin’ Out.
@Yarbo-Forum Maybe invoke Ken on this, to see what the hold up is.
Providing a fix is one thing.
Lack of status is another, and that’s something Ken can address. 15 to 20 days with no keep-alive is an issue.
Hi there, we’re sorry for the delay in resolving your case.
I’ve checked your support ticket, and as mentioned there, we have already initiated the replacement process for your Mower Pro unit. You should receive the tracking number within 2 working days.