How long, in days, is now the customer support response time?
I have a open ticket nr. 201073
I have still issues with cameras and after new hotfix update I have first time the “adjusting the blades” issue. Done all the troubleshooting according to yarbowiki without any success of removing the errors.
When I reported my problems, I attached screenshots as evidence and made a detailed report what is my problem. First reply I got was 3 days later. In a usual style that “please provide evidence”.
What’s the point of replying to customer if you haven’t even read the problem what customers are reporting or opened any of the attachments the customers have added to the report? This type of customer service response is disrespectful for my personal time what is waisted in this case, me writing again that please read my original report and open the attachments I have provided as evidence.
So, I replied the support more then a week ago. Silence. Then yesterday sent another email to them asking what’s the holdup and further explained (with extra attachment) what’s the problem.
Would like to get the darn thing working without me troubleshooting it all the time.
I’m a customer of 5 or 6 replacement cores and on my 3’rd M1 mower unit! So I have had some ups and downs over the years.
I’m kind of happy that I did get this product cheaply back in the day with the Kickstarter program. Also upgraded to 2024 model, plus bought the extended warranty. To be frank Im amazed that this company is still here and honoring the warranty. This is the great part. Also I’m super happy when this thing is working without giving me all sorts of error messages.