Yarbo help techs changing settings without warning or permission

Yarbo Product Talk
1

Ok now I am a little pissed off. Last night Yarbo tech went in to my rover and changed the return to charger percentage from 15 to 20 percent, without telling me.

I know they were in there because I added to the ticket phone support started about the night my rover died while mowing. Phone support only put a half a tittle in the ticket, and nothing more, and then closed the ticket, so nothing got done about it.

Yesterday I added to the ticket all the details with dates and a screen shot of the possible stuck error with dates. So support goes in last night and poked around and couldn’t find anything, but then changes that setting.

So today I send yarbo out to mow and here it is coming back at 20%, I am like WTF… I look in and see they changed the setting, no mention of it in the ticket. What gives them the right to change working settings? The thing died mowing not driving back to the charger, I told phone support and also had it in the ticket.

Yarbo tech stay out of changing peoples settings!!! If you have a battery issue or bms issue, don’t try to fix it by putting a band aid on it.

2

Maybe they ran some test or initialization script that did that without their knowledge? However, I agree that if settings are going to be changed the user should be told and approve of them at all times

3

It screwed me out of finishing the area it was mowing and now rain is closing in.

4

Yes, I know the feeling trying to beat the rain. Timing is everything.

5

Sometimes you really do need that extra 5% of battery power to complete the task. I totally feel your frustration.

And yes, settings should never be altered by Yarbo Support without advance warning AND permission to make the change.

6

when they tested mine they first sent me an email authorizing me to proceed.. only after I granted it via email did they proceed with the test

7

Hi there, first of all, this should never happen. Our support team should not change your settings without your permission. For any remote access or remote operation on your machine, we should always obtain your approval first.

Are you referring to ticket #199302? If so, I will help reflect this to the relevant team and ask them to further investigate what happened here.

8

So, I think the return to charge percentage changing is actually a software bug. It seems to happen to me on occasion as well. I’m not sure what causes it though.