Good Afternoon. Need advice to correct a problem. 2 of my 6 work areas are problematic. When Mower Pro is dispatch to mow in those 2 areas, mower leaves charging dock with full charge follows the path, enters the work area, moves back and forth a few times then returns to the charging dock for recharging. However, if I am able to intervene and turn it around and manually drive it back into work area and park it in or near where pathway ends it starts to mow area without problems and when complete it returns to charging station without difficulty. What is my problem and how do I correct this.
What are your settings for ultrasonics and vision? Does it display a message in app when this happens?
If it is in the area and then returns, this sounds like there might be something jammed into the mower deck. Take it off and see if anything is stuck in there preventing the cutting height motors from raising or lowering. If it is still in the pathway, then what @B-Mod might help solve it for you. But there should be a warning message or something either way.
Hi there, thanks for sharing the details.
Based on the information provided, it’s hard to identify the root cause at this point. We recommend submitting a support ticket for this issue and providing the approximate timestamp when the issue happened.
Our support team will review the logs from that time and further investigate the issue to help find a solution.
Thanks for your cooperation!
I have active both ultrasonic and vision for the pathway. Only message I get is that core is returning to base to recharge. Again battery is fully charged. The pathway is my driveway except when entering the work area I have the pathway ending in work area by about 30 ft. from the edge of mapped work area to insure that unit is fully inside work area.
Bryan, thanks for your input. This happens only in two of the 6 work areas I have mapped. Once I redirect core back into work area, it performs flawlessly and has no problem returning back to charging station when task is completed. Only message is “Returning to charging station”.
On the app main screen, tap the bell icon at the top right and then see if there is an error message there. Probably says vehicle or something blocking the pathway and then returning to docking station.
I had the same issue when scheduling workplans and the end time fell the day after. There is a bug where Yarbo misevaluates the time under that condition and ends the scheduled job.
the problem started happening when I travelled abroad and the time difference added 6 hours to my scheduled work plans.
The workaround for me was to force the end time to 23:59 but that only worked for shorter plans.