I’ve typically had a great experience with Yarbo - worked great in the winter snow blowing and great start in the Spring with beginning to mow. That all came to a halt 8 days ago. I woke up to Yarbo failing to return to the charging pad and backed into my garage with the tow hitch dug into the siding. It couldn’t be controlled by app or controller. I carried into my garage (oof) and cleaned it thoroughly to ensure nothing was a risky blocking the wheel or motor. Spoiled: nothing was. In my own troubleshooting I was able to determine that the left drive motor seized up. I opened a support ticket 8 days ago and while it’s been escalated to technical support, I have yet to hear back on how they are going to help fix this (#84355). I should note I’ve all the other typical troubleshooting steps (restart Yarbo/shutdown, pull battery/wait, etc).
Posting here to see if anyone has any thoughts or ideas.
Did it say left track wheel motor blocked? If so, they are probably in the process of sending you a replacement core. If you post your ticket number here the forum administrator can check on it for you.
We’re truly sorry for the delayed response and the trouble you’ve experienced.
I’ve reached out to our support team, and one of our technical experts will be contacting you directly as soon as possible to help resolve the issue. Please rest assured that we’re committed to getting this sorted out for you as quickly as we can.
We really appreciate your patience and understanding, and thank you for being a valued Yarbo user.
Thank you all. I’ve turned on the Yarbo and it is now connected should the support person attempt again to connect with it. I’ve also setup a call for Saturday morning with tech support as well. I’m looking forward to getting this resolved as quickly as possible.
It appears the motor and/or bearing shaft is ceased. This is a May 2024 replacement unit with only turf mowing thus far; No unusual usage (towing, etc)
I’m sorry to hear about the issue you’re experiencing. I’ve checked your support ticket, and it has been escalated to our tech expert for further assistance. They will work on resolving the issue as soon as possible. I’ll also follow up on your support ticket to ensure everything is being handled smoothly. Thank you for your patience!
I have not received any communications regarding Ticket #94789. Please expedite forwarding the replacement drive motor/wheel/bearing assembly component(s) and/or replacement Core, as Yarbo is the only method of turf mowing I currently have. Thank you
Please provide instruction on how to transfer map from current (defective unit) to new replacement unit. “Save current map” via app is not functioning even with full GPS signal:
If your old unit will power up and can connect to the internet, support can back it up and restore it to your new core for you. If it cannot, then unfortunately you will need to remap. Maps are only stored on the rover at present. Even the saved maps.
Had the same issue with mine. they replaced it with a refurbished core having more issues with this one and they are refusing to do anything about it. i have been going back and forth with them for a least 6 weeks. all they keep saying is we are escalating it to the proper team. in other words we don’t care go fly a kite.
Thanks Bryan. Original unit has been powered up, connected to Network & GPS, and awaiting tech support (ticket, call, email) to confirm map extraction. No confirmation received as of yet while turf continues to grow.
