I’ve typically had a great experience with Yarbo - worked great in the winter snow blowing and great start in the Spring with beginning to mow. That all came to a halt 8 days ago. I woke up to Yarbo failing to return to the charging pad and backed into my garage with the tow hitch dug into the siding. It couldn’t be controlled by app or controller. I carried into my garage (oof) and cleaned it thoroughly to ensure nothing was a risky blocking the wheel or motor. Spoiled: nothing was. In my own troubleshooting I was able to determine that the left drive motor seized up. I opened a support ticket 8 days ago and while it’s been escalated to technical support, I have yet to hear back on how they are going to help fix this (#84355). I should note I’ve all the other typical troubleshooting steps (restart Yarbo/shutdown, pull battery/wait, etc).
Posting here to see if anyone has any thoughts or ideas.
Did it say left track wheel motor blocked? If so, they are probably in the process of sending you a replacement core. If you post your ticket number here the forum administrator can check on it for you.
I’m not sure if the screenshots posted but here was the exact message:
As you can see from the second image, the left drive motor is sitting at 32.94 while the right drive motor sits at the idle speed.
Could be a hardware issue. @Yarbo-Forum would you be able to check the status of the ticket?
We’re truly sorry for the delayed response and the trouble you’ve experienced.
I’ve reached out to our support team, and one of our technical experts will be contacting you directly as soon as possible to help resolve the issue. Please rest assured that we’re committed to getting this sorted out for you as quickly as we can.
We really appreciate your patience and understanding, and thank you for being a valued Yarbo user.
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Thank you all. I’ve turned on the Yarbo and it is now connected should the support person attempt again to connect with it. I’ve also setup a call for Saturday morning with tech support as well. I’m looking forward to getting this resolved as quickly as possible.
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