Anyone have a track lock up? My Yarbo was doing a finishing pass with the snowblower and the front left wheel locked up and will no longer turn
Open a ticket with support. It has happened in the past. Some have had some success rocking it back and forth but I think it always ends with new noises in the transmission and a replacement.
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As Ken mentioned, good to get a ticket in. But first I would check the track for anything stuck up in and around. Rocking as he mentioned may help dislodge anything, also taking the track off and checking all the bearings, etc. Support will want photos or video anyways so preemptively grab those and throw them in your ticket.
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Hi there! I’ve checked your support ticket in our system, and it has now been escalated to our field service engineer for further investigation. We really appreciate your patience while we work on a solution for you.
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I have checked the track, have it in a heated garage etc. The wheel is just not able to turn on the left, while it freely turns on the right side.
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I had the exact same issue happen yesterday. Yarbo had finished snowblowing the driveway and was doing a couple of clean-up sidewalks. Finished those and then was stuck in the driveway with a left wheel blockage. I did the same, dragged it into the garage to warm up overnight, no improvement.
Ticket #138075
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Has anyone seen any progress with this issue yet?
I had a brief Teams meeting with a tech in China this morning. She said she was trying to move it, but nothing happened and she essentially confirmed the left wheel is locked. No update to my ticket. Bo explanation of next steps. It really was a waste of my time. Going on 1 week tomorrow. 10 replies to the ticket were more about buying or wasting my time with no solution or recommondations
Hopefully you’ll get a final resolution shortly. Obviously they need to replace your Core. And now they know it. Just a matter of time. Hopefully sooner rather than later!
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I feel ya brother.
Is this wheel lock coming for everyone?
Kind of feels that way doesn’t it?
I feel there a phases of ownership and unpredictable burrs depending on when you purchased. I feel I’m one of the last ones in the forum at the moment and I am panicking that all these fizzled boards, wheel locks, and magic smoke are an overnight charge away.
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Thankfully, Yarbo seems to be both iterating quickly on the hardware side, and also offering retrofits when appropriate to owners with older revision parts.
I’ll admit, I pay very close attention to issues that seem to be chronic among a large percentage of owners. And I hope I do not end up a statistic as well!
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Always have a backup plan but know that they will fix it if something happens.
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Do those reset when you get a replacement core?
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Hi there, I’m sorry for the confusion and frustration this has caused. There does appear to have been a communication issue on our side, and I apologize that this was not explained clearly earlier.
I’ve checked your support ticket and also followed up with the field service engineer who met with you. The purpose of scheduling that meeting was to move the machine together and confirm whether the issue was related to the drive motor. Some users prefer to be present when we perform these checks, rather than having us control the machine remotely without their monitoring. Unfortunately, we didn’t clearly explain this intent in our previous communication, and I’m sorry about that.
Following the meeting, we have now confirmed that the root cause is related to the drive motor. We are currently awaiting final confirmation from our R&D team. Once that is complete, we will proceed with sending you a replacement core and will keep you updated through your support ticket.
Please feel free to contact me directly if you’d like me to continue following up on the ticket for you. We truly want to provide you with a good experience, and we appreciate your patience while we work toward a solution.
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@Yarbo-Forum can you follow up on ticket 138075 please
@OhCanada Hi there, I’ve checked your ticket in our system and we’ve already identified the root cause of your case. We will be initiating the core replacement process for you and will keep you updated through the support ticket. We truly appreciate your patience while you wait for the replacement
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@Yarbo-Forum Thank you. If there is any way to expedite the replacement core that would be appreciated. Its getting deep on the driveway…
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