For months I’ve tried to get my Yarbo to behave like the product I paid for. One day it’s flawless. The next day, in the exact same spot in my yard, it suddenly forgets what GPS is. Fun twist: in the very spot it screams “No GPS,” if I hit Pause it often flips right back to Green GPS—as if the satellite gods just needed a breather.
Highlights from the adventure:
It hit my car.
It almost swan-dived into the pool.
It drove into traffic.
It went on a solo hike into the woods; guess it needed a break.
Last straw came today when I found out the replacement antenna, I was promised two weeks ago was shipping for the past 10 days, but no one got around to mine that “might” fix my GPS issues.
I’ve become Yarbo’s unofficial field photographer—so many yard pics I could pitch National Geographic. I’ve pulled logs, sent logs, lived in logs. I’ve done support calls at 1:00 AM with the team in China. And every time: the same script, the same “we’ll get back to you in 24 hours,” the same vanishing follow-through. Promises made, promises misplaced at best. If I had a dollar for every time I have been apologized to and told they understand the frustration I would have paid for this thing by now.
Is there anyone actually captaining this ship here; someone with authority, accountability, and a desire for the company to succeed? Because from out here, it doesn’t look like it.
This whole experience is giving me Jeff Jarvis/Dell Hell flashbacks. Remember that? One frustrated customer, a blog, and a brand that learned the hard way how customer service can become a case study (I think it’s still taught in business school today). I’d rather have a working product than a public campaign—but at this point, I’m seriously considering redirecting the energy I’ve spent trying to fix my $8,000 brick into telling this story loudly and everywhere until someone with real ownership steps in. @Yarbo-Forum you might want to Google Jeff Jarvis and Dell…
What I want:
A senior manager who will own this end-to-end—diagnose, fix (firmware/config/antenna/GPS/whatever), and close the loop. Or give me an RMA with a full refund and prepaid return. Your move, @Yarbo-Forum, my patience is done.
We sincerely apologize for the unpleasant experience you’ve had so far. As mentioned in my other reply, I’ve contacted both our field service engineer who’s handling your case and our logistics department to confirm the situation.
Since the operating environment can have a significant impact on Yarbo’s GPS performance, we truly want to help resolve this issue for you. We’ll be sending you the new version of the antenna (not the flexible antenna mount that’s sold on our official website) to see if it helps improve performance in your setup.
We’re also very sorry for the confusion caused during your support call — it seems our first-line support team may have mixed up the antenna mount with the new version antenna we’re preparing to send. That was a communication issue on our side, and we sincerely apologize for it.
Our team has confirmed that, if everything goes smoothly, you should receive the new antennas before next Monday. We just received them in stock and have arranged shipment to you as soon as possible.
Great, so 3 different people told me wrong information - Monday it is.
Today we have a new issue. Vehicle blocking patch. No vehicles in site. Call and guess what, back to China. Environment again? Do solar flares cause vehicles to appear, but they are invisible to humans? Seriously, am I the only one that thinks this is utter absurdity? This is a lemon. I do not understand why I read that some people are on their 4th or more core replacement (seems like an issue in itself) and apparently some mysterious environment issue is causing all of this behavior for me. Maybe this home was built on an ancient burial ground, and I am just now finding out. If I didn’t have 8K into this thing it would be hilarious.
Hi Mike, after checking the backend logs, it appears the vehicle detection was a false alert. I also saw your update in the support ticket mentioning that the notice did not appear the next time you ran the plan.
We’ll continue working to improve the obstacle detection system and reduce false detections to ensure a more reliable experience moving forward.
It was a false detection then 4 times. The solution of pull the power to everything is not addressing issues it is just slapping a coat of paint over the dry rot and hopping no one notices.
