Hi there, we’re sorry to hear about the issue. I’ve checked your ticket in our system. Could you please provide the requested videos so that we can proceed with the next step? We appreciate your patience!
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Really sorry to hear about the issue with the belt. Your case has been escalated to one of our field service engineers. We appreciate your patience while we work towards a final solution.
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Yep. They are fine. Not broken or ‘sheared’.
What about the auger belt on the rear of the snowblower module?
I’m waiting for the replacement belt. These were the images when I disconnected the snow blower from the core.
Oh wow. Sorry, I had forgotten your original problem. Hope you get your replacement belt soon.
Future reference, you don’t have to remove them to check them. If you can’t freely spin the auger blades then they aren’t broken. If they spin independent of each other and very easily, then they are sheared.
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That’s what I told tech support, but they still wanted me to remove them and check them. They even sent me the video on how to do it. Not really sure why they wanted me to do it. It’s been a very odd experience and I don’t feel that tech support really listens or goes to easy answers to try and get through the issue.
That is very odd. @Yarbo-Forum can you provide any insights on why this step would be necessary for a broken belt?
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I’ve checked the support tickets in our system, and it looks like there was some internal miscommunication on our side. In ticket #146133, we’ve already confirmed that the root cause of the auger not working is a damaged belt, and the replacement process has already been initiated.
However, in ticket #145727, which also mentions an auger issue, a different support team member is handling the case and is still going through the initial diagnostic steps. I’ve asked them to review the other ticket to align on the findings.
Apologies for the confusion, and thank you for your patience.
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Removing the shear pins could show that they may not be sheared completely but may show damage (bent) indicating hitting something with some decent force. however bent shear pins would not prevent the auger from turning. So yeah, a waste of time.
Maybe that’s what they were looking for: Evidence that the auger had hit something which caused the belt to fail even though the shear pins didn’t break
there is probably ample evidence that the belts are getting the wires stripped out and wound around the motor that there should be little need for further evidence.
There are a lot of factors to consider though. Like snow build inside the core, ice, foreign objects, etc. takes some time to narrow down external factors as well as supply chain. I don’t envy that task of figuring that out.
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In my case, the shredded timing belt appears to have likely caused secondary damage to the pulley and gear components (by the wire parts), and possibly placed abnormal load on the motor itself. Given that, it does not seem safe or sufficient to simply replace the timing belt alone, without inspecting or replacing the affected drive components.
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Sorry to hear that. Do you have photos of the damage?
Did anyone who got a replacement belt have that solve the issue? Mine came this week and I had time today to replace it. I made sure to clean out any residual shredded belt parts. Things turned fine by hand once done. I put the module on the core, started it up, raised the module, and tried to turn the auger on via the app. It made a kind of clicking noise, didn’t turn, and then I got an “auger overcurrent” error. I took it back off, checked everything, couldn’t find any issues, and tried again. Same error. I’m now assuming that the shredded belt damaged more of the unit.
I’m curious if the motor would spin without the belt installed? If not, definitely something else going on. I’m guessing you didn’t hot swap the module at all? It was powered off when you connected it? If not, that can sometimes cause weird issues.
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Nope, didn’t hot swap. Powered down and unplugged the battery. I could try later after taking the belt off while I wait to hear back from support.
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Darn. Sorry to hear about the new problem. Hopefully it’s something super simple.
I wish I had any ideas. Sounds like you did everything right.