Update: so I got a new module after about a week of complaining, and another week for delivery. First run is everything clogged up, it was a bit wet, so I took off the chute skirt and let it thaw out while I ploughed the driveway with my tractor. The next day we get about 3 inches, all nice and light, and send it back out… despite a few places I thought I’d had to intervene, it finishes the job … yay. I thought. Next day we get about an inch, not normally enough for me to do anything but I figured we were having guests so I’d give it a spin while I had my coffee. About 15 minutes into the job I go take a look as much higher pitched sound coming from it. Sure enough, it’s just pushing snow again. Let it thaw and tried this morning, still no auger movement. Removed the snow module to find the belt completely disintegrated inside the core.
I think my experiment is over. Kudos to everyone that seems to have got a solid unit, but I’m zero for two.
@peter2 I’m really sorry to hear about the ongoing issues, and we completely understand your frustration. We sincerely apologize for the inconvenience caused. While this is definitely not the experience we want you to have, we kindly ask you to continue the support process through a ticket for a replacement. We truly appreciate your patience and understanding as we work to resolve this for you.
My snowblower stopped responding and am hoping that a firmware update is all it needs. The error of CM006 is what I got with front camera not connecting. I unplugged it (5 hours)and switched module to SAM. The SAM would not show the front camera either. Any suggestions, wife is frustrated that it doesn’t work. Ticket summited.
Welcome to the forum. Sorry you’re having issues. To clarify, you unplugged the battery or the module for 5 hours? Did you go into safety settings, shutdown before disconnecting and connecting any of the modules? Have you tried a reboot after putting on the SAM to see if the camera starts working again?
Here’s what I suggest:
Unplug the battery cable for 5 mins and the DC power injector power for 5 mins as well. After 5 mins, power up the DC. Once it has a green light, plug the battery back into the core and turn it on (with the SAM module still attached). Check it out afterwards and make sure the cameras and everything seems to be working. If so, shutdown the core through the app (safety settings, shutdown). Attach the snow blower. Power up the core. See if you can control the snow blower module with the app controller and that all cameras, work etc. If it’s not working, take video, screenshots, photos, etc and update your ticket. You can post any of that here that won’t attach because it’s too large. Just link the post in your ticket. You can also drop your ticket number here for the forum admin to check on. Leave the core powered up so that support can remotely troubleshoot it. Use the wired charger if you need to, or leave it charging on the dock.
Really sorry to hear about the issue, and thank you for actively troubleshooting it on your end — we understand how frustrating this can be.
I’ve checked your support ticket in our system and can confirm that it has already been escalated to our field service engineer for further investigation. The team is reviewing the details to determine the root cause and the best path forward.
We truly appreciate your patience while this investigation is ongoing, and we’ll follow up with you as soon as we have more information. If you notice any changes or have additional details to share in the meantime, please feel free to reach out.