Any ideas on how to temporarily fix this while I wait for support to respond (ticket #205797)? I tried placing it on manually but I couldn’t tell if it was actually making contact.
Take the screw out and see if you can get some threads on the SMA connector. Assuming you still can screw into something with the antenna. You can order a cable on Amazon and the Yarbo HaLow antenna or equivalent as well. Or go through a dealer like bourbonyarbo.com Alan stocks both.
You could also just use WiFi/cellular until they get you a replacement.
Yes, they use the 900Mhz spectrum for the HaLow connection. I do not know the exact frequency however.
That’s correct. LoRa antennas should also work.
Looking at the original picture, is the antenna mount broken? Or the antenna?
Anyone have a picture of the halo mount?
It’s been almost 36 hours and support hasn’t even acknowledged my incident yet.
Thank you for the pics! Time to figure out how to replace that connector.
It’s part of the SMA cable itself.
Sorry for the delay.
Could you please confirm your current shipping address in your support ticket when you have a chance? We need this information in order to proceed with the next steps and continue assisting you.
Thank you for your cooperation, and we appreciate your patience.
I’m in the same boat as you my friend. Mine broke late May and I opened a ticket (204583, WITH pictures just as yours) on June 1 explaining the issue and requesting a replacement cable. (By your pics, the mount base is shot and the cable w/base must be replaced.) After I post this, I will be replying to the response I received from Yarbo on June 4th. Be forewarned that you are in for the same runaround that others express here if you go through Yarbo. I’m not saying don’t do it, just beware and be ready. They want screenshots, and all kinds of stuff before they send a replacement to an address that they say is mine, but not even in my state. They also want me to verify the address even though I provided the original order number WITH CORRECT ADDRESS when I opened the ticket.
Good thing to learn is to buy some parts and keep them on hand for yourself. I always like a back up plan, and a back up to that plan. These parts are relatively cheap to just keep on hand.
Good thing for me is I only have broken one rtk antenna in 1.5 years, and it was my fault, not yarbo’s.
I broke an RTK mount a couple weeks ago because the new firmware makes Yarbo try and climb one of my big maples instead of navigating around it like yarbo had done many times prior to the firmware update. I immediatley ordered replacement rtk mounts as well as pre-ordering the new RTK pro antennas which were claimed on the website to be shipping in June. I just popped on and my orders both show PAID and UNFULFILLED.
I also see the the website now shows ProRTK antenna shiiping in July. I am pretty much done with Yarbo at this point. Support is horrendous, inventory is obviously not being maintained to provide reasonable supply of common service items. I am furious that I will have to pay my credit card bill before the new antennas will even ship; I believe that under Wisconsin Statutes charging a credit card for a product before fulfillment/shipping is prosecuted as credit card fraud.
I have said it before in support tickets and I’ll say it here again.
Yarbo has a good product with a lot of great potential; Yarbo has horrible customer service; Yarbo marketing has become a lot of bait and switch dates with new product preorders.
DO BETTER YARBO!
Glad someone else agrees with my rant on yarbo’s marketing team.
This is great guidance on your advice. Question is where does one go to obtain these parts? I hold the same mindset as you, but with electronics as complicated as they are, and SPECIFIC by product, it is a toss of the dice in many scenarios. I do not submit to the “Will Fit” statements that are tied to replacement parts. I rely more on “Direct or Factory Replacement”. and that is hard to come by. Yarbo does offer replacement parts, but that is from what I see, to consumer/consumable or Maintenance parts. Factory “REPAIR” parts are a hard thing to come by without jumping through hoops with the manufacturer to obtain.
DERN WELL STATED!!! (Fellow Cheesehead.
)
Yeah there are not many options from yarbo. I still do not understand why there is not ALL parts available to purchase.
Good thing is there is the internet as before that we were all really limited on purchasing parts. Now there is Amazon and ebay where you can find just about anything you need.
But finding what you need is harder to do. You have to either take stuff apart and find out what they used, or you really have to pay attention to other pioneers out on here and fb that have broken their stuff and posted their findings on what works, and dimensions of parts. When you come across info that it good you must act on it, or save the info.
It shouldn’t be this hard I agree. Something that has been out this long should have parts available from the manufacturer, but in the end yarbo is a Chinese company, and you get what you get from them. We all knew we were early adopters but we really are unpaid beta testers.
Ironic that this is like the 4th time I’ve seen this reply tied to posts and tickets that members have submitted for various topics and reasons since the last update release. Just how stupid or gullible does Yarbo think that their trusting customers are? Does Yarbo realize that those same people’s support put you in the autonomous market? And it’s those same people that can take you out of it by going public with what is for the most part contained on this site for now? Sit back and return some true support to those customers and quit dancing around the fact that Yarbo released a product/update that wasn’t ready for use. Bottom line is that Yarbo’s R&D team is far behind the product that financially lightened the pockets of patrons before they could stand behind and resolve common glitches with prompt resolution. In the end, Yarbo has the money of the patrons and uses it to continue to knock out more units that aren’t proven, while the patron suffers the consequences of an expensive incompetent piece of yard art that the old-fashioned walk-behind gas/electric mower never to rarely caused as much effort and chaos as getting this “AUTONOMOUS” thing to work.