Charging failed warning

OK enough is enough.

Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. Yes, I ok’d the battery is too hot and charging failed. etc. etc. etc. etc. etc. etc. etc. etc. etc. etc. etc. etc. etc. etc. etc.

GET THE POINT.

How hot is the ambient temperature today where you’re located?

We had some issues with overheating last summer, but they implemented a new charging strategy that was supposed to help.

What I did last year was to remove the battery cover when the battery was charging. That seemed to help significantly as with that cover on, there’s no means for the trapped heat to escape.

Using a shelter over the charging pad also helps (shielding Yarbo from the sun).

Right now it’s 85f, partially cloudy. Summer hasn’t even got here yet.

I was mainly commenting on the “charging failed” nag, you can’t turn off. It’s super annoying.

Hi there, sorry for the inconvenience caused. I’ll share your feedback with our product team.

I am getting the same issue- its 60 degrees F here. The day it stopped working it was also fifties to sixties. So its not overheating- it just doesn’t want to charge while sitting on the charging pad.

Now there is map drift and while trying to get on the charger on the drifted map it pivoted and snapped another chunk off the ramp to the charging pad.

No response from multiple tickets submitted.

Drop your ticket number here so @Yarbo-Forum can look into it.

Hi there, I’ve checked your support ticket in our system and confirmed we’ve received your update. Please rest assured that our support team will follow up on your case soon. We appreciate your patience while we work to resolve this for you.

Still doing this, even while running! I’ve clicked off well over 30 so far and they keep coming. Also getting camera blocked error when they are fine and had just been cleaned.

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Continued

And to make matters worse, the charged failed warnings stack!

What is the temperature of your battery in the diagnostics? Maybe it is overheating?

For the camera blocked, you can ignore that. It’s the glare from the sun.

Sorry, It’s not the glare from the sun. it doesn’t change sides with the direction of travel. Also. how does charging fail, over and over, when it’s not even charging, it’s in the middle of the yard.

Looks like glare to me. Also if it’s going up a hill, it would be more likely to get the glare on the mower camera vs the side cameras. Also, when the full view is blocked with dark contrasts, it can also trigger the blocked messages (like it’s up against a bush or there is no horizon detected when it’s at the bottom of the hill and all it sees is the green grass).

I’m not saying the error message makes sense, but it does talk about battery overheating in the message. Definitely should not be charging in the yard while working.

In just that picture, in the other it’s completely in the shade.

Could be the dark contrast but also hard to tell because they adjust the streaming quality but seems like both pictures have a slight haze to them? Could just be the downgrading of the bitrate for the stream. Regardless, the message is informational and if the cameras are clean, can typically be ignored. They did tweak something this release that makes it more finicky about throwing the message.

Hi there, could you please submit a support ticket for this issue so our support team can further investigate it?