After sending Yarbo home by pushing the Recharge button on the app’s controller, Yarbo will automatically align itself onto the docking station. It looks like it’s perfectly aligned. And then it gives the shout-out: Ready to charge. The light on the docking station remains a solid Blue. At one time, weeks ago, the docking station light would turn Green, charging Mr. Yarbo.
I’ve made several attempts at manually adjusting Yarbo’s position on the Docking Station to no avail. I am certain Yarbo’s battery is not over heating --due to the lack of use. And, as previously mentioned, it looks to be aligned upon the docking station.
Anybody know what this G712 Error Code is and where I can find it on the app?
If the Yarbo docks successfully and looks to be centered between the side and rear yellow lines and it won’t charge manually when you hit the battery button on the main screen; then I would get a ticket opened so they can check out the wireless charging coils. A lot of the time it’s something they can fix remotely.
I have yet to find the error code G712 anywhere. It states atop the notification to ‘visit the app to check the reason’. However, I am obviously on the app when this notification occurs.
I put a ticket in and received a message from the Yarbo Team saying there is an abnormality with my docking station and charging behavior of my Yarbo. The matter has been escalated to the technical team so they can investigate further on their end.
Frustrating, to say the least. For nearly Seven Grand it shouldn’t have issues right out of the box!
Apologies Fishy, the situation certainly isn’t. Joke was to Ken’s question. I’m sure the engineers will get it sorted soon for you. In the interim you can use the wired charger to keep it topped off.
Update on my recent issue… My Ticket has now been escalated to their R&D Engineers. Apparently, after remotely accessing my Yarbo and performing an initial diagnostic check, it has been suspected there may be an issue with the wireless charging receiver. A potential replacement of my Yarbo Core may be necessary to fully resolve this issue!
How crazy is this?
How common is this?
Has anybody experience such issues before?
Good grief!
I experienced this issue once but they were able to fix it remotely. It does happen sometimes. I wouldn’t say it’s all that common though. However, sometimes it does lead to a hardware replacement.
Depends on how you look at it but I’d say it could be considered that way. The replacement should be updated with any revisions and changes they’ve done to mitigate issues like this and others. It’s a little bit of a hassle to swap it out. But with the cloud maps backup and restore it makes it a lot easier.
I have gone through 5 cores. All of them failed for different reasons. Only one of them was refurbished , which actually lasted the longest before it failed.
Most of the failures have been listed by others already on this forum. I hope these are getting fixed real time and the newer ones are more stable.
Using the latest one now and it is working well as of today.
Thank you for your info. It’s much appreciated. Yarbo is such a great product --when it works! I just got a message from the Yarbo team saying they will be sending out a replacement Core. Apparently, the charging receiver on my current (brand new) Core doesn’t work. Gosh, I hope I don’t have to go through 4 more until they get it right!
We apologize for the inconvenience this issue has caused, and we’re glad to see that it has already been resolved. If you have any further questions or run into anything else after receiving the replacement, please feel free to reach out.
