Hi All. I have a charging issue with my unit. I do have an escalated support ticket, 122899. Basically won’t charge on the dock. Blue lights, alignment is correct, I’ve pulled the battery and dock power a dozen times, still no luck. It’ll park itself properly, says “ready to charge, then charging failed” Temperatures are all normal, checked the dock for debris, underside of the robot and can’t find anything. The only other symptom I have noticed is the rear camera has no image either, not sure if it’s related or not.
This is definitely going to have to be worked out by support. You can use the wired charger to keep it topped off while they diagnose it. But leave it on the dock while they do (with the wired charger disconnected). Charge only as needed until they diagnose it.
I’m also one of the “lucky” ones who’s having charging issues. I have already ongoing ticket not related to charging issue opened so will see what’s the problem this time around.
Core starts charging after I order it again to do so. Weird.
That will depend on the particular issue. Once identified that can also depend on the resolution. Hopefully just a software bug. @Yarbo-Forum can check the status of your ticket and escalate as necessary.
I had experienced this same issue.
Yarbo aligns itself on the dock, hollers out, “Ready to Charge” and… Nothing. Light on the charging dock stays solid Blue.
I put a ticket in. And approximately 3 weeks later I was shipped another Core. The Yarbo Team was totally cool. After being instructed to park my Yarbo atop the charging dock and leaving it sit (as mentioned by Mr. bryan.wheeler ) the Yarbo Team ran their diagnostics and determined that the charging unit inside the Core was faulty.
I received my new Core on Monday (10-13-25) and I have only used it once, so far. And, so far, so good!
I’m thrilled my 2nd Yarbo Core did what it was supposed to do. Go home after it’s yard duty and successfully dock and charge upon the docking station.
@johnbyrnes322 Hi there — thanks for the detailed rundown. We checked your ticket (#122899): our tech team confirmed the issue is in the Yarbo Core. We’ll provide a free replacement Core (refurbished), and our logistics team will reach out shortly to arrange pickup of the faulty unit.
About the rear camera: a couple quick things to try —
Reboot Yarbo if you have hot-swapped modules.
Power cycle the Core, then recheck the camera feed.
If camera firmware is outdated, we can push a remote update during diagnosis.
If it still persists, please send a short clip or screenshots to support@yarbo.com for further assistance.
I started having the exact same problem a couple days ago. I’m waiting (patiently) for a response. My biggest issue is that the one not charging is a 70 minute drive away from my primary home, so keeping it on the charging pad not charging is not going to last more than a day or so. And then I travel for 10 days, so I’m hoping someone can look at it quickly and figure out if I also need a new core.
I experienced the same wireless charging issue after 2month in service. Look like common issues with the wireless charging module.
Yarbo Core is replaced recently.
Yeah, it definitely sucks! No one wants to have to send in what they’ve already purchased.
However, Yarbo was decent enough to send a replacement in a decent amount of time. Sure, I wasn’t happy about the issue at first, but the replacement that I received is working like it should. And I am thankful Yarbo made it right. It shows they are a good company and they do value their customers. I can definitely attest to that.
Hi @marcanthonylebeau Thanks for your patience! We’ve checked your case, and it looks like this issue is related to a software issue that will be fixed in the next OTA update later this month.
In the meantime, please avoid using the “No-Charging Time” setting in the Yarbo App — it can sometimes prevent the unit from starting or continuing to charge, even outside the set time.
We’ll keep your ticket open and monitor it after the upcoming update. If you have any other questions or need further help, don’t hesitate to reach out!
Hi @Fishy Thank you so much for the kind words! We really appreciate your understanding and patience throughout the process.
It means a lot to hear that your replacement is working well and that you’re happy with how things turned out. Our team is always striving to take care of our users and make sure every Yarbo performs at its best.
Thanks again for the support — you just made our day!
I don’t think this is right. This is another new issue. The thing won’t recharge at all on the charging pad! I don’t use the no charge times option. Please help resolve as the battery is running low and located 75 minutes away at a second home.
Yarbo. I again request that my ticket regarding this issue (125724) be addressed promptly. The response above was related to a different ticket. I am unable to charge the module on the charging pad. To diagnose it, you will need tit to have power. This unit is located at a second home that I do not live in. I cannot be driving over an hour each way, every day, to manually charge it so that this can be diagnosed. As of this writing, the battery is down to 18%.
@marcanthonylebeau We’ve seen your message and your ticket #125724 has been marked for priority handling! Our support team is already following up directly in that ticket to help you resolve the charging issue as soon as possible.
Please keep an eye on your support thread for updates — we’ll make sure you’re taken care of promptly!
