If you encounter a situation where the Yarbo fails to charge on the docking station, this passage will guide you through troubleshooting steps and potential solutions.
Step 1: Check Battery Level
Ensure that the battery level is below 85%. The docking station only charges when the battery level is less than 85%.
Step 2: Verify Indicator Light Status
Observe the color of the indicator light:
- Blue Light On Constantly: The charging station is ready to charge.
- Red Light On Constantly: There may be an issue with the power source or environment. Refer to the troubleshooting tips below.
- Green Light On Constantly: The battery is fully charged.
- Blue Light Flashing: Wait for a moment as the device is preparing to charge.
- Green Light Flashing: The device is charging normally.
Troubleshooting Tips:
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Power Input Verification:
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For US standard chargers, ensure the power input is 120V AC at 60 Hz.
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For EU standard chargers, ensure the power input is 230V AC at 50 Hz.
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Metal Interference: Confirm there are no metallic objects near the docking station.
Additional Steps:
- Try plugging into a different outlet to rule out an issue with the current socket.
- Ensure the device and docking station are properly aligned like the following pictures showing:
By following these steps, you should be able to identify and resolve most charging issues at the docking station. If the problem persists, contact customer support for further assistance.
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My 24 unit is on the pad, light is blue but it will not charge. I have had it for a week been ok until this.
Open a support ticket, this seems to be a current bug.
I am having the same problem. Everything has been working well, but today, when it re-docked, it suddenly won’t charge. I tried docking five separate times with the same message. Everything looks right (position, lights), so I’m very confused. I also shut down, restarted the unit, and unplugged and replugged the docking station. Opened a ticket to see what the solution may be.
Same problem here too. Restarted everything unplugged battery for 30 mins, along with charging station.
Blue light on station, rover reports unable to charge.
I had an odd battery charging failure. The Yarbo returned to the dock said ready to charge and then charging failure. I had just recently placed two six inch high concrete blocks along one side to prevent water running on to the dock in heavy rain. I removed the blocks and the problem went away.
Unless the blocks were causing a misalignment, they shouldn’t have had an impact. If it happens again you may have the bug that is affecting wireless charging. Support can fix that for you if it happens again.
Anyone elses docking station throw 3 beeps, flash blue, then green flash for 5 seconds (charges for those 5 seconds) then back to blue, beep 3 times, etc etc. I opened a ticket, but this thing is stuck in a loop, took 10 hrs to get back up to fully charged. Before this, it tripped the GFCI outlet 20 times in the past month, which scares me. Wonder if the old docking station has defects..
I’ve heard others complain about tripping GFCI outlets. Sometimes those can be really sensitive. Your intermittent charging is something that’s been seen several times before. The beeping is interesting. Not sure that was reported as a symptom before.
I’m not sure if they have a fix or just end up replacing it. Either way, you have a ticket and that’s the first step. If you haven’t tried power cycling both the rover and the docking station, I would recommend that and see if it breaks the cycle. If not, you may want to consider unplugging the dock and using the wired charger until you hear back from support.
Let us know what they find!
I’m in the same boat after flawless mowing for over a month. Followed these troubleshooting tips on both the rover and charge pad, no change, just “Ready to Charge” and then failed to charge. I am using the plug in battery charger for now…It’s pretty surprising how annoying plugging in a charger is, when you are used to Yarbo doing it automatically!!
I submitted a ticket 4 days ago…no response so far. Ticket #82220. Maybe it’s just a firmware update? Looks like the hardware is doing what it should be doing.
Tim
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The reply I got was, “we’re looking into it, please use the plug in charger” I drained the battery below 85% and told it to charge, it’s working again, which is good. Tripped the GFCI once though but back to stable.
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OK, will sit tight while the engineers figure it out!
Tim
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Also in the same boat here, has been like this for a few weeks. Hope a fix comes soon as running out of patience with manually charging it.
Have you opened a ticket? There’s a known fix
So they got back to me, they are sending a new docking station. That’s about it. No explanation but, hey we’re sending a new one. Hope that helps y’all out!
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Keep us updated on whether that’s the fix oik? And Yarbo, maybe send me one too?
Thanks,
Tim
Edit:
Just this morning received the OTA fix and Yarbo charging is back to normal.
Yarbo Support said " core charging module had entered an abnormal mode, which was causing the problem. We have remotely repaired this issue and are confident that the charging functionality should now be restored…
The resolution was achieved by remotely accessing the device and resetting the charging module to its normal operational state. This process should have corrected any irregularities that were preventing the device from charging properly. "
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