If you encounter a situation where the Yarbo fails to charge on the docking station, this passage will guide you through troubleshooting steps and potential solutions.
Step 1: Check Battery Level
Ensure that the battery level is below 85%. The docking station only charges when the battery level is less than 85%.
Step 2: Verify Indicator Light Status
Observe the color of the indicator light:
Blue Light On Constantly: The charging station is ready to charge.
Red Light On Constantly: There may be an issue with the power source or environment. Refer to the troubleshooting tips below.
Green Light On Constantly: The battery is fully charged.
Blue Light Flashing: Wait for a moment as the device is preparing to charge.
Green Light Flashing: The device is charging normally.
Troubleshooting Tips:
Power Input Verification:
For US standard chargers, ensure the power input is 120V AC at 60 Hz.
For EU standard chargers, ensure the power input is 230V AC at 50 Hz.
Metal Interference: Confirm there are no metallic objects near the docking station.
Additional Steps:
Try plugging into a different outlet to rule out an issue with the current socket.
Ensure the device and docking station are properly aligned like the following pictures showing:
By following these steps, you should be able to identify and resolve most charging issues at the docking station. If the problem persists, contact customer support for further assistance.
I am having the same problem. Everything has been working well, but today, when it re-docked, it suddenly won’t charge. I tried docking five separate times with the same message. Everything looks right (position, lights), so I’m very confused. I also shut down, restarted the unit, and unplugged and replugged the docking station. Opened a ticket to see what the solution may be.
I had an odd battery charging failure. The Yarbo returned to the dock said ready to charge and then charging failure. I had just recently placed two six inch high concrete blocks along one side to prevent water running on to the dock in heavy rain. I removed the blocks and the problem went away.
Unless the blocks were causing a misalignment, they shouldn’t have had an impact. If it happens again you may have the bug that is affecting wireless charging. Support can fix that for you if it happens again.
Anyone elses docking station throw 3 beeps, flash blue, then green flash for 5 seconds (charges for those 5 seconds) then back to blue, beep 3 times, etc etc. I opened a ticket, but this thing is stuck in a loop, took 10 hrs to get back up to fully charged. Before this, it tripped the GFCI outlet 20 times in the past month, which scares me. Wonder if the old docking station has defects..
I’ve heard others complain about tripping GFCI outlets. Sometimes those can be really sensitive. Your intermittent charging is something that’s been seen several times before. The beeping is interesting. Not sure that was reported as a symptom before.
I’m not sure if they have a fix or just end up replacing it. Either way, you have a ticket and that’s the first step. If you haven’t tried power cycling both the rover and the docking station, I would recommend that and see if it breaks the cycle. If not, you may want to consider unplugging the dock and using the wired charger until you hear back from support.
I’m in the same boat after flawless mowing for over a month. Followed these troubleshooting tips on both the rover and charge pad, no change, just “Ready to Charge” and then failed to charge. I am using the plug in battery charger for now…It’s pretty surprising how annoying plugging in a charger is, when you are used to Yarbo doing it automatically!!
I submitted a ticket 4 days ago…no response so far. Ticket #82220. Maybe it’s just a firmware update? Looks like the hardware is doing what it should be doing.
The reply I got was, “we’re looking into it, please use the plug in charger” I drained the battery below 85% and told it to charge, it’s working again, which is good. Tripped the GFCI once though but back to stable.
So they got back to me, they are sending a new docking station. That’s about it. No explanation but, hey we’re sending a new one. Hope that helps y’all out!
Keep us updated on whether that’s the fix oik? And Yarbo, maybe send me one too?
Thanks,
Tim
Edit:
Just this morning received the OTA fix and Yarbo charging is back to normal.
Yarbo Support said " core charging module had entered an abnormal mode, which was causing the problem. We have remotely repaired this issue and are confident that the charging functionality should now be restored…
The resolution was achieved by remotely accessing the device and resetting the charging module to its normal operational state. This process should have corrected any irregularities that were preventing the device from charging properly. "
I have the same issue. I had smooth mowing for nearly a month now. My Yarbo went back to the docking station and started charging. After sometime, it just stopped charging. The charge level is at 67% (below the 85% threshold). When I moved it and tried it to send it back to the docking station, it docks correctly, but doesn’t initiate charging. There are no power issues as I have a solid blue. Another issue is that my Yarbo doesn’t charge via the wired connection either. I am at a loss
Leave the wired charger connected and shutdown the rover. Look for a solid red light. This means charging. Flashing red, there is a problem. Solid green, it’s fully charged. If you don’t get the solid red when it’s off, then there’s definitely something else going on. As @Steve mentioned, easy to open a ticket in the app and to get the support team to provide further guidance.
So, interesting result -
Support reported misalignment as the cause, did a “Reinstall Docking Station” to resolve it, and mentioned GPS whackery might contribute to it.
If that’s true, then the magnets and hall sensors are only part of the story when we are docked.
Whatever the corruption with the charging state is, I wonder if the reinstall overwrites it. I’m in the middle of the first recharge since then, but time will tell. Here’s hoping!
