My yarbo finished a work area last night, drove onto its charging pad, which has the blue light on. The core said “Ready to chanrge” after about 10 seconds it said “Charging failed” I tried to re-align it several times with the exact same result. I went to bed and tried again this morning. same thing. the core was down to 4% charge, so I plugged it in to the manual charger. Any ideas what is going on with my charging pad?
sounds like you may have a hardware issue in either the charging coil or the dock. Pulling the battery cable for 5 mins and also unplug power from the docking station for the same amount of time. Plug the docking station back in, then plug the power cable on the battery and boot up the core and see if that fixes it. If not, open a ticket so support can run some hardware tests and or check out your software.
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tried all of this. no dice. It does charge with the plug in charger. its really frustrating. it worked fine for 2 weeks
We apologize for the inconvenience you’re experiencing. We’ve reviewed your support ticket, and our support team will need to extract some logs to investigate the issue further. Please kindly provide the required information, and our team will assist you as soon as possible. Thank you for your understanding!
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I have the exact same problem. You are not alone. Is your problem solved?
No, I opened a ticket on Sunday and they still have not done anything with it
Same problem here.
I’ll test the power off 5 min this evening.
So hard reboot 5 min without power.
It was the same at the first go on docking.
I put yarbo give it charge order. It start charging from 33 to 39 but come to red.
I retry to put on and blue, flashing green and red and blue, green red…
Yarbo have some small bip. is it morse ? 
But no charging auto…
I am also having an issue with no charging. Got the unit setup yesterday. Was able to map my front yard and had no issues setting up the docking pad with the setup app. Had the yarbo mow my front yard and was able to charge the unit when it was about halfway done with the zone (from ~50% to 100% charge overnight). Then, this morning I sent the yarbo to finish the zone (which it did), but when it returned to the docking pad it now will not charge. I have tried to relocate the pad twice but each time I do when I click “save position” during the move, the app icon just spins and then it faults out. Then when I look in the app, the original location of the pad still shows up. I am now charging with the external plug.
I have submitted a ticket, but it has been hours and I have no response. Currently my biggest disappointment is in the responsiveness of technical support. I tried calling the number from the website and got some kind of automated response about not being at the desk. Is this normal customer support from Yarbo?
I’m in a similar situation where my core unit won’t charge on a blue pad or even directly plugged in. My case has been “escalated” but no response in 3 days after sending the requested picture of my power board. Is it possible that the QC was poor and we all have bad power boards after they were incorrectly/ineffectively sealed?
update on this issue for me: They scheduled a teams call with me yesterday and after about 5 minutes told me the core unit was bad and were sending me a new one. Said I should have it in 2 weeks. I hope this isn’t the case with all of you who have the same problem. It would definitely be a bummer if there are this many bad core units out there
@m_hostetler - 
Well, great to see Support helping out and Yarbo standing behind their product.
It would be great if Yarbo was as modular inside as outside, as a lot of us are used to fixing things around our property and can swap a few parts here and there.
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@m_hostetler - 2 weeks does seem excessive to me to get you a new core. Are you going to plug in the existing unit for that period of time and keep mowing? Did they give you indication if the new core will recognize your existing areas or are you going to have to do a full remap of your yard?
The maps are stored on the rover so it typically does require remapping. However, you can have support back up the maps from the old rover and restore them on the new one. Assuming you are able to power up your old core and attach it to WiFi. They typically do not recommend this in case there are weird corner case issues as a result of doing this, but it is possible.
Same issues here. It was working fine before the firmware update. No issues Now it won’t charge on the pad without it being plugged in. Been talking to them over the past several days still no responses except just they’re working on it. Sounds like a lot of us are having the same issues with charging.
We’re really sorry for the charging issue you’re experiencing. To help resolve it, our support team has sent you an email to schedule a meeting. Please feel free to choose a time that works for you so we can work together on a solution. We appreciate your patience and look forward to getting this sorted out for you.
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We’re really sorry to hear about the issue you’re facing. We’ve contacted our support team, and they will proceed with the diagnosis as soon as possible.
Regarding the phone support from the official website, we sincerely apologize for the inconvenience. Normally, our after-service staff is available to assist you during work hours. We truly regret the unpleasant experience you’ve had, and we are committed to improving our support services. Thank you for your patience and understanding!
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Received my Yarbo a week ago I mapped yard yesterday after I got data center mounted. Mowed yard yesterday and start a new area today now I’m getting this exact same charging issue.
I’ll send mine back I don’t have faith in it.
Too bad I drilled holes in my metal garage
Update: Support was awesome fixed this problem OTA. Found a bug in the code and fixed.
Faith restored. Awesome support.
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Got my replacement core today. Still won’t charge on th pad, same error. Charging failed….perfect alignment
Have you completed the docking station install process with the new core? I don’t believe it will charge until the the DS and core are “paired” so to speak. If you have successfully completed that process or that process failed then be sure and open a ticket. They have a manual fix for this common problem. They will diagnose it remotely and fix it if they can.