“Collision detected” on mower no collision and can’t clear

Support & Solutions Hardware Issues
42

Thanks @bryan.wheeler, disconnecting the bumper wires helped, and I was finally able to mow a few areas for the first time this year.

Unfortunately, the success was short‑lived, because the plan started stopping and showed the attached Trimmer error.

Screenshot_20260511_212852_One UI Home
Screenshot_20260511_212852_One UI Home1053×1474 308 KB

Screenshot_20260511_203501
Screenshot_20260511_2035011080×2640 203 KB

At first, simply wiggling the cable and the Trimmer made it continue for a moment, but eventually I had to remove it completely.

I recorded the issue, so hopefully support can get some useful information from it.

The Trimmer only recovered after swapping the SAM module; otherwise the same errors kept repeating, just like in the earlier video, but without the Trimmer, even it was attached.

43

Definitely sounds like the mower module is the issue

44

Please help me, @Yarbo-Forum, thank you.

45

Hi there, this issue will require further investigation from our support team. I’ve checked your ticket in our system and have already asked the person responsible for your case to prioritize it and help resolve the issue as soon as possible.

Thank you for your patience and understanding.

46

Hello,

I keep seeing the “Collision Occurred” error on my Yarbo Lawn Mower.

Error disappears after disconnet the 2 connector and removing the bumper. Bumper maybe seems dameged in a corner

I need support how to do

i see i little damage in the bar, if i need is possible to change it?

I OPEN A TICKET AND NI REPLY, GRASS IS GROEING AND HOW IS NOT POSSIBLE TO KNOW WHERE TU BUY IT?

47

Unfortunately you can’t purchase all yarbo parts as of today. Hopefully that will come with time.

Opening a ticket is your best choice.

But you can mow without the bumper hooked up but be cautious as yarbo will not stop for a bumper collision. But it could help you keep the grass cut.

48

We’re sorry that the bumper is not currently available for purchase. Our support team will assist you with the replacement. We kindly ask for your patience while we resolve this issue for you.

49

WHHAAATTT???! is not possible to BUY a spare part?!! is a product of 2 years ago!!! bumper is broken, no ticket can resolve it ( now understand why they don’t answer me yet…) I use only “delicate contact” and NO WAY to use it without bumper in anni case.
IF IS NOT POSSIBLE TO BUY IT, THEY CAN SEND FOR FREE ONE OF PRODUCTION LINE! this is unacceptable! how is possible to think to sell a product WITHOUT SPARE PARTS!! I DEMAND A SOLUTION IMMEDIATLY I GOT 5000$ DEVICE UNOPERABLE!!!

50

I think they’ll send you one. Just open a ticket to get it started.

Eventually they’ll have to make it available for purchase. It has been requested that all parts be available for purchase.

51

if is like this, it’s ok.
I bought it and use it for more then 1 year and is the best device for my yard…
I hope the service assistance will be the same… actually my warranty for lawnmower expires in 2027..
But is 3 days i opened the ticket how long i will wait usually?

52

It’s been a longer recently. Once you get your ticket # post it here with @Yarbo-Forum in the message. Sometimes that can help move things along when the issue has already been diagnosed.

53

They are extremely back logged on support tickets right now. In the interim you can disconnect the bumper and switch to vision avoidance (moderate bypass).

This wiki article links to the video for that and steps for it. [2024] Persistent "Collision Occurred" Error on Lawn Mower Module | Yarbo Wiki

You can buy parts through a white labeled distributor in Denmark if you wanted. Not sure where you are in the world, but it’s the only current option besides warranty replacements.

54

thanks, i will check the store and i will wait yarbo support…
@Yarbo-Forum here you are my ticket:

IMG3136
IMG3136750×1334 124 KB

55

I’ll second what Bryan said. Yarbo’s second tier support is really backed up right now. Response times are usually faster, so don’t expect that this is the norm.

56

Some if not all the blame is on yarbo, stop sending out buggy updates and support would not be run over with tickets.

57

i can’t buy from this supplier… it what is that?! :rofl:

IMG3138
IMG3138692×350 38.9 KB

58

It’s a rebadged Yarbo built for Nortec.

59

I’ve checked your ticket in our system, and I’m sorry for the delay in response. I’ve already asked our team to review your case and follow up with you as soon as possible. Thank you for your patience.

60

ok thank you , No one as asnwered yet, I will wait…

61

thanks to yarbo assistance that resolve me the problem by send me one brand new.
you are fabulous!!!