Mower stops in the middle of a session and I get a message in the app “please wait until the blades reach the required speed”.
When I checked the mower for debris I noticed that the whole spring assembly felt light and different from before. Maybe it’s just an impression but it seems that the entire module is no longer supported like it used to. It seems to be sinking forward now.
Tried to adjust the cutting height to max but the problem persists.
Does anyone know how to adjust the clearance to High in the controller app in manual mode? I can’t use the physical controller, it won’t pair with the replacement rover they sent me to address the fact that it had stopped charging.
I called tech support but they simply took the call and promised to open a ticket. I have not received a confirmation that the ticket was actually opened. As usual the said that someone would contact me but in my experience they don’t.
I get that message from time to time, and it seems normal. The rover doesn’t stop – it spins the blades up and continues. Is yours stopping and that’s it?
Ensure your mower is on all four pins and the latches are secure. Someone posted something similar to what you’re noticing, and the mower wasn’t secured to the top pins.
The hand controller won’t pair? You hold down I think it’s the Setup button and the slide switch is not on “Phone”, correct? (I don’t use the hand controller, so I’m going by vague memory.) No go?
You can set the Module Clearance for an Area in the App, so you have to map something to raise that up. Usually having it at the default is not a problem, though, unless you have yard conditions that require more height. That’s why I’m thinking pins/latching.
It sounds like you have a couple of issues going on there. Hopefully we can get one or two knocked out.
Like @Ken said, check the settings and the pins of the module. You can reboot the rover and watch it cycle the module up and down from low to high and back. I would recommend doing this to see it the linear actuator motor is working.
As for the please wait for blades - is this a 23? There is a bug that support is aware of where it will sit there and do this all the time. I cannot recall the work around that I saw on FB. Perhaps support can help with some mitigations in the interim.
Thanks both of you for the suggestions.
The rover completely stopped multiple times, the only temporary workaround was to make it go recharge and then cancel that and Resume. But then it would position itself where it left off and stop again.
I canceled the work plan, set the area clearance to high, resumed the work plan and it failed again. I then took over with the software controller, set the blade to 4 inches and it stopped again in manual mode.
That was yesterday in a tougher part of the yard.
I called and opened a ticket but got no help, and no email follow-up confirming I had a ticket.
I disconnected the module and checked everything, even disconnected the motor that raises the mower module but did not find anything. Did some light clean up and noticed this replacement Yarbo has the new version with the board mounted vertically, even though Yarbo sent me a second waterproofing kit that I thought I would need to apply. Glad I don’t have to.
Today since grass is growing so fast and we have 5 acres I needed to send Yarbo to work on the front yard where we have nice flat terrain and thinner grass. So far it’s been working for 8 hours and not a single stop or error.
When it is done with the area I will send it again to the trouble spots and test again. Hopefully the pins were not completely engaged and I had missed that.
By the way this is a 2024.
Regarding the physical controller I am receiving a replacement on Monday and hope that one pairs. We had a Teams meeting with Tech support a week ago and they could not figure out what was wrong. They said this was their first case of failed pairing. I know the controller is good since I used it for weeks on the original Yarbo. Just no luck connecting to the new one.
I did a full reset by unplugging the battery for a couple of hours, as well as the DC.
Still the same issue. Did more testing laying on the grass next to Yarbo and slowly driving it on the top of a small “hill”. I can reproduce the problem 100% of the time. Even at the 4 inch cutting height, the blades motor stops when the angle between the rover and the mower module goes from 180 degrees (flat) to stretched 190 degrees or more. As if there is a wire inside that’s being pulled and no longer sends power to the blades. Then if I drive further and the angle flattens, the motor starts again.
So it is a physical defect inside the articulation of the mower module. I really hesitate to open it myself as there are very strong springs inside and I don’t want to take any chances.
Open a ticket and I’m sure they will just replace the whole module. Take video if you can and that will help expedite the troubleshooting process. Not any times it happens in the ticket so they can analyze the logs too. Also enable issue record at the bottom of the diagnostics screen and reproduce the problem. Turn it off and note the times in the ticket so they can pull the record and that gives them verbose data to analyze.
I already called them 3 days ago, got pictures and videos ready to share but how can I when we don’t even get an email confirmation to reply to? The support process is weird, no other company does it like this. When I call they don’t even try to help, they spend 5 minutes collecting my information and then tell me that someone will be in touch. Then nothing, no email, no call back.
have you looked in the support center in the app or on the support website to see if they generated a ticket for you? When you first open the app, click on your user profile and then support center or go to support.yarbo.com
We’re sorry to hear about the issue you’re experiencing, and we’d like to let you know that support ticket #84179 has already been created for you.
You can find the ticket by going to your User Profile in the app and navigating to the Support Center. Please feel free to upload any related videos or photos directly to the ticket thread — our support team will investigate the issue as soon as possible.
If you have any other questions, don’t hesitate to reach out. We’re here to help!
