I luckily was near my yarbo as it decided to start smoking and burn up while sitting on the charger. I was able to unplug it in time before anything really bad happened. Yarbo sent me out a “refurbished” unit but that was clearly someone else’s problem unit since it came bent, dirty and in worse shape than mine. Went through the trouble of switching antennas and tracks only to power it on and instantly get a Power Board Failure. Yarbo support has been helpful in the past but sitting in my 3rd week as it snows almost every day kind of sucks. Wondering if yarbo can look at my ticket and help expedite?
Ticket Id #146747
Thank you
Sorry to hear that. Make sure you send them photos of that unit. It shouldn’t be like that.
Thank you Bryan. When this thing works, it’s amazing at mowing for me, I love it.
I could never get the snow blowing to finished a job clean. Was not impressed with that part but I have seen the videos of yarbo clearing12 plus inches, so maybe I was doing something wrong.
Either way, hope they get back to me soon and send me a New core.
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We’re really sorry to hear about what you’ve experienced, and we completely understand how frustrating and disappointing this situation has been—especially given the weather conditions. Thank you for your patience and for bringing this to our attention.
I’ve checked your support ticket (#146747) in our system, and I want to assure you that we have already initiated the replacement process for a brand-new Core unit. This replacement is currently being arranged for you.
We truly appreciate your patience while this is being processed and delivered. Please rest assured that we’re doing our best to resolve this as quickly as possible so you can get back up and running safely.
If you have any additional questions in the meantime, feel free to let us know. Thank you again for your understanding and for your continued support of Yarbo.
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