Feel like I was shipped someone else’s problems… replacement core arrived dirty and damaged. I understand that replacements are refurb units, but I don’t see any evidence of any repair work on this unit.
I know someone else was recently shipped a returned core instead of a proper refub, anyone else experience this issue?
Fortunately the .29 update fixed my “malfunctioning IC on the power board” so my original unit has been running fine over the past week. I let support know, but I’ve only see default responses to my ticket since the 4th. “Please note that we are working on your concern now. Once we receive any updates from their side we will get back to you right away”.
I received new replacement core just last week. I had noticed that same post that someone got a replacement core what was in reality a core what some other customer was sending back to Yarbo.
Thats why I did Inspect my new core for previous wear. Didn’t notice any.
You clearly have someone’s old core and by the looks without any refurbishment.
@Yarbo-Forum To be clear, I just provided these pics to support today but I did indicate that the box was suspicious upon receipt. The response I’m actually waiting on is from Engineering on how the update resolved the original issue, hopefully that would help others in the future. I need instructions on how to return this replacement unit ensuring that it doesn’t get sent to anyone else in error.
If you’re returning the refurbished unit and keeping the original I’d double check to make sure they mark the return properly. If their system is expecting serial # 123 and you send back serial # 456 will they think you never returned the unit? I have no idea how their return process works but it’s something I’d be worried about.
First, we sincerely apologize for the issue. I’ve contacted our logistics team to arrange a new replacement for you, which should arrive very soon. We’ll also investigate this matter to help prevent similar situations from happening again.
I just received a replacement core that is clearly damaged. I am told that it is refurbished, but it is clear that it was not inspected before Yarbo shipped it to me. Additionally, the “replacement“ did not have any of the accessories that are necessary for the core to function (e.g. battery, antennas, etc.). I purchased in May of 2025, and Yarbo has been functional less than half the time I have owned it. I am getting no willingness from Yarbo to make this problem right.
New Yarbo core box contains Yarbo core, remote control + usb c wire in battery compartment and rtk station in the front of the box. Antennas, battery and other items should be taken from existing failed unit.
Hi @315neiley As we discussed in your other post, our team has already reviewed your case under ticket #117781 and confirmed that the replacement core you received didn’t meet our refurbishment standards.
We’ve proposed sending you a brand-new Yarbo Core along with all necessary accessories, and also offered 10,000 Yarbo Credits ($100 value) as an apology for the inconvenience.
Please kindly check your support ticket for the full details and confirm there — our team is ready to proceed once we receive your reply.
I have the same issue. The replacement core is heavily used. I was told it met refurbishment requirements since my unit had exceeded 30 days from activation. Sadly it was only 2 weeks after I received the mower before it quit. I’m swapping out the parts I can from my NEW core and it’s a shame to see the worn out Teflon bushings and bent guards on the replacement core. I can’t find a good way to swap the drive motors. No telling how worn they are. No one can give me an age of the replacement core so far.
This doesn’t sound right. Sounds like you possibly got shipped a used and not refurbished core. I would recommend taking photos and opening a support ticket. Refurbished cores should be clean and while there may be some scratches or fading, should be relatively new looking as is my understanding. Maybe I am wrong here, but it’s at least worth documenting and asking.
