I am starting a thread to see if I am the only one having all these issues. I purchased my Yarbo back in April and since the original purchase I have had 4 total Yarbo Core units at my house and I was just notified that my latest issue will require the 5th, yes, 5th Yarbo core to be shipped to me.
Here is my running list of items which required a new core (I had 2 other issues mixed in, but a Yarbo Zoho call was able to fix those).
Unit would not charge on the pad. It would charge plugged in, but not on the pad. New core shipped after a Yarbo tech remote connected.
Power board Error B010. After a Zoho meeting, a replacement core was shipped.
Wifi and Bluetooth will not connect. After a Zoho meeting, a replacement core was shipped.
Rear and Side cameras not working. Only the front camera works. Was informed via the support site that the tech remote connected and determined that a fuse was blown. This fuse cannot be replaced so a new unit has to be shipped.
WHAT’S NEXT?
Please reply and let me know if you’ve had your core replaced more than once. I am wondering if this is something which is going to be systemic for the entire time I own the unit(s).
I don’t believe I am doing anything out of the ordinary. I live in the midwest so my daily temps don’t get over 100F and I haven’t had it long enough to know if it will have issues in the cold.
Wow. You have a lot more patience than I do. I’m on my way to getting my second core. My first one lasted around 2 hours of use from brand new, and if I had to replace the second one that I’m expecting to receive shortly, I’m not exactly sure if I’d ask for a third replacement or a refund? I really like the concept of Yarbo and really want to support and see the company grow, but at what point (how many replacement units) do you throw in the towel and call it quits?
Thank you so much for your continued patience with all of these issues. As I mentioned in your other post, it’s quite rare to have to go through a fifth core replacement, and we truly hope that this time, the new replacement will work smoothly for you.
We understand how frustrating this process must be, and we deeply appreciate your ongoing support for Yarbo. Rest assured, we’re committed to resolving any issues you experience and making sure your experience improves moving forward.
Thanks again for being a part of the Yarbo community!
what they are not telling you is the replacement core are refurbished cores.
which means they are sending you a core that someone else has sent back due to issues. replacement means refurbished!!! not new.
Apparently, that doesn’t mean anything because, from what I’m reading, many of the units that need replacing are fairly new, like in my case. So, hopefully the replacement “refurbished” units are more thoroughly and robustly tested before they’re sent out as replacement units.
This isn’t always the case. Most of the time they are new. If you are within your 45 days they will absolutely be new. They never claimed that they wouldn’t be refurbished outside of that 45 day window and I wouldn’t expect them to be new. A refurbished unit should hopefully be tested more thoroughly and have the most recent fixes applied compared to a new stock that’s been sitting in the warehouse for 4 months.
yea well they sent me a refurbished core and right out of the box it showed lost connection with battery then 2 days later lost connection with left camera now battery runs hot. even after sitting for 24 hours and not charging it shows 50c-60c
support is doing nothing about these issues. big waste of money. this thing should have had more R&D before they started selling them.
I’m on my third core since December. The first one stopped on its second snowblower use. Yarbo never told me what the cause was. The power board shorted out on the second core also on its second snowblower use. They told me the sealant was coming so I waited to apply it before using the third core for mowing. It has been working for about 4 months. The only problem I had was that it would occasionally sit in one spot and make zero radius turns until I stopped the plan and restarted the core. I got 3.9.16 update three days ago. Since then, it has finished 4 jobs without problems. I did a little map editing and had trouble with GPS dropping out. I could map for a couple of minutes, then had to wait a couple of minutes to get GPS back. Got the job done, but it took longer than normal.
Not gonna happen. There’s a lot a wish they would be more transparent about, but I would never expect failure rate data to become public from any private company.
I’m sorry to hear about your frustration, and we truly appreciate you taking the time to share your concerns.
For all units that are replaced within the 45-day replacement window, we send out brand-new Yarbo units. As for refurbished units, we want to assure you that each one goes through a strict and thorough quality control process to ensure they perform reliably and meet our standards.
Regarding the charging limit when the battery overheats, this is part of our built-in safety mechanism designed to protect the battery and extend its overall lifespan. We are also actively working on an improved thermal control strategy to ensure a smoother and more efficient charging process.
We sincerely appreciate your understanding and continued support.