Hi Guys. New to this. Ticket # is 200228. My core went offline after the may 16th firmware update and has been bricked since. My replacement core was initiated soon after but since then I haven’t received any indication of when the replacement core will be sent. The ticket was closed on the app so I’m reaching out on this forum to try to get some info. I did call support a few times but was only told replacement is initiated. This week will be a full month no yarbo =(
If you reply to the same ticket it will reopen the ticket.
You could tag @Yarbo-Forum to get his attention
Welcome to the forum, and I’m sorry for the delay you’ve experienced.
Please rest assured that your replacement has already been initiated. I’ve also confirmed with our logistics team that you should receive the tracking information within the next two days.
I understand that being without your Yarbo for nearly a month is frustrating, and I sincerely appreciate your patience throughout this process. Thank you for bearing with us, and we look forward to getting your replacement to you as soon as possible.
Let me save you the exaggerated AI generated repetitive language. This is tiresome for all that must read through the fluff to get to the substance. Here’s the abbreviated response that’s still cordial.
“Welcome to the forum, and I’m sorry for the delay you’ve experienced.
I’ve confirmed your replacement has already been initiated. You should receive the tracking information within the next two days.”
Focus on fixing Yarbo’s internal management issues. Enough!