Yarbo Tech Support

Support & Solutions Hardware Issues
1

I received new replacement from Yarbo, but new re

placement is not picking up Halow or GPS. My old unit does. I suspect there are some Yarbo network access issues needs to be completed by Tech support. I did open two tickets 208123, 208455 and I am receiving no response at all from Yarbo tech support 3 days already. One of the open ticket 189906 is over a month old.

My equipment is doing nothing for over a month. Can you imagine that. After thousands of dollars spent there is no use of Yarbo because tech support is not responding.

I understand Support people are very busy, but should they create priorities for their tickets?

I think if equipment is not usable, it must be the highest priority and needs to be addressed immediately to make equipment going. Yarbo can implement just additional line when you opening a ticket asking if equipment is paper weight or not. and if it is, at least check remotely what is wrong, maybe solution will be right there.

Is anybody else experiencing this type of ignorance from Yarbo support or it is just me?

2

Did you complete the Data Center Reinstall in the app on the new core? This guide can assist you if not.

3

Sorry for the delay in responding.

I’ve checked your support tickets #208123, #208455, and #189909, and I can see that the connection issue was resolved by following the Replace Data Center procedure.

I hope everything is now working properly and that you have a smooth experience going forward. If you encounter any other issues, please don’t hesitate to let us know.