I just got a replacement Yarbo Core due to a power board issue. I am trying to get the new one setup and I cannot get the app to let me “Create a map” because when I click that button it tells me “firmware version outdated” and takes me to my account page. There is nowhere on that account page that allows me to update the firmware. I have linked my unit to my wifi and it shows connected I have also tried turning on the cellular, but the unit won’t update. It has been sitting in my backyard under the data center antenna for about an hour and still nothing.
If you’ve done a full installation, and it’s on WiFi and Cell and presumably HaLow and won’t update, open a ticket with Support. They can kick it off.
I don’t know if you or they also need to do something because it’s a new core. Reinstall Data Center maybe? I don’t know. Hopefully Support sent you instructions with the new core.
Wifi on, cellular on, but only shows active if I am in bluetooth range with phone. But I can be miles away and I can see video from the cameras, so there is some kind of connection working.
I have opened a ticket and I am waiting waiting waiting on a reply.
Same thing happened to me 2 weeks ago when I got mine. I had to wait for support to push the update. It’s not a great option, and I’ve suggested some improvements, but those aren’t going to help you.
Wifi can cause problems if your Data Center is setup and connected to the internet. I would recommend removing WiFi from the rover and rebooting. Cellular is fine to leave enabled. There are a couple of things that have to happen for it to update successfully. One, it needs internet access (either from the DC or from WiFi or cellular). Two, the app has to be CLOSED so that the rover can go into sleep mode and be idle. It will not update if you keep it awake by keep checking the app. It takes about 10 mins for it to go into idle mode once you close the app. Give it 2 hours without checking and see if that gets it updated. If not, contact support so they can push the update. Leave it on the docking station, charging, and the DC powered up and connected to the internet. If you look in your diagnostics screen, look under the DC section and connections status should be mode 2. This means it’s connected to the internet and everything is good to go. HaLow status should be true and the signal should be something less than -80. Closer to zero is a better signal.
At this point I will try anything. Yarbo Tech Support hasn’t replied.
I have disconnected the Wifi. Confirmed Cellular is on. Closed the app on my phone.
And here are the screen shots of the diagnosis page.
That all looks great. Everything seems to be in good working order. You just need the firmware update and you will be all set. You can try calling support to see if they can get it expedited some. The 800 number is on the stick on the battery compartment.
Wow is this epically frustrating. Just called the 888 number… was told they are working on it and to wait another 24 hours because the tech support team is in China.
I guess this $5000 paper weight at least looks cool sitting unmovable in my yard.
We’re sorry for the delay in getting support to you. We can see that the firmware issue has now been resolved in your support ticket. If you have any other questions or need further assistance, please don’t hesitate to reach out — we’re always here to help.
im in the same boat… new and out of the box have waited 13 hour allowing it to get the firmware update so i can start mapping. Did As Brian Suggested and no luck However no luck ticket submitted with no resolution as of yet
I’ve heard that holding the power button for 15 seconds might kick off the update. I suspect it won’t. Give it a shot and let me know if that works or not. Hopefully support will get to it soon if not.
