At 232AM CST, the yarbo FSE team attempted to do remote diagnostics, broke it, left it in an offline state and then didn’t bother to update the ticket with any details at all.
I am not sure what to do other than return the yarbo at this point.
Hi there, we’re sorry for the inconvenience and frustration this caused.
You should now be able to connect to your Yarbo again. At that time, our Field Service Engineer was downloading the device logs for further investigation, which is why the unit temporarily appeared offline.
Regarding the “Motor not getting up to speed” issue, our current suspicion is that it may be software-related. However, we still need to complete a deeper analysis of the logs before we can draw a final conclusion.
We truly appreciate your patience while our team continues working to resolve this for you.
It can only connect because I rebooted the unit myself. You guys just left it with the battery draining and no message on a next step. I get it, things happen - but leaving my yarbo locked out, lights on, no message to reboot it, no message at ALL - its ridiculous
You guys need to communicate with customers actively and not force me to come to the forum and make these posts.
I was really happy about this mower and I develop technology for a living so I know how hard it is - the mower being broken isn’t the problem here - its your absolutely abysmal communication skills.
You FORCE people to bitch in public to even get the simplest of responses. Get it together.