GPS issue

Support & Solutions Hardware Issues
1

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Im having some GPS issues. Here is some screenshots. Anyone have an idea why?

I’m out of ideas really.

Somehow the rover however is still running on 3.12.0 firmware and hasn’t updated itself. Phone application was updated couple of days ago when hotfix was released.

Do wired charger to the back of the rover and Wi-Fi turned on help to get it finally initialize the update?

2

Have you unplugged (POE power injector) the DC for 5 mins and then tried to connect? Confirm also your internet work normally.

3

Using the app also try a reboot on Yarbo.

4

Those things I have all tried already. Also swapping antennas etc.

I thought someone could take a look those added pictures and can determine what could be the root problem.

5

Have you checked the antennas on the DC? It looks like the rover is working just fine, but the DC has no GPS connection whatsoever.

6

A screenshot of the DC’s details might be helpful.

7

Didn’t I already added one?

8

I have. Also disconnected everything for about 3 hours but still nothing.

DC shows green color so should be ok on that end.

Also no update still.

I remember I had similar problem already at least once. Where the phone application was updated and the rover was using still the old one. Had connection issues and also GPS issues at the same time

9

Tap the Yellow Details and connect to the Data Center. That will give the number and types of satellites the DC can see and report on CNR numbers.

10

What does your HaLow section of the diagnostics look like? Also does the network section say connected or disconnected. There is a lot wrong in this diagnostic snip that you posted. Right now it looks like the DC but it also looks like the core isn’t communicating with the app.

11

Hi there, thanks for sharing the details.

This issue may require further investigation from our support team. I’ve checked your ticket in our system, and it looks like your current request is mainly about the firmware update.

For the GPS issue, it would be really helpful if you could submit a separate support ticket and include all the troubleshooting steps you’ve already tried. This will allow the team to better understand the situation and assist you more efficiently.

Appreciate your patience, and we’ll work with you to get this resolved.