Yarbo #1 SB failed me over the winter so Y#2 was added as backup. This spring for a couple of weeks LM mode worked both on well. Last couple of weeks Y#1 has multiple GPS issues and unable to finish a plan despite both having similar positioning on DC; Y#2 finished as a champ. Troubleshooting yielded no improvement including: rebooting, swapping/switching antennas (even the new improved antennas) and switching between RTK and DC. My concern this is a core problem since all being equal, Y#2 is going like a champ. Ticket in with overload of information no response for almost 6 days. My only consolation is buying Y#2 as my back up. Any thoughts? I think this is a core replacement; little embarrassing the neighbors letting my wife know while I am at work the “robot needs rescuing.”
@Yarbo-Forum needs be all over this one. You have some invaluable data points with two units behaving differently in the same environment.
Hi there,
I’m sorry for the delayed response regarding your ticket. I’ve reached out to our support team to review your case. We kindly ask for your patience while we investigate the issue thoroughly.
Thank you for your understanding.
I am still waiting…no response. I am not frustrated as I was over the winter when the SB when out since only had one Yarbo then. But having 1/2 out of commission for so long without a response on analysis and possible resolution is an issue.
The Rule of Yarbo:
- Buy one - keep a backup (LM/SB) because it will fail and anger/frustration will build with delay in Yarbo support…intolerable
- Buy two - faster lawn/ snow care with less time in supervision; one will fail with minor inconvenience of more time spent…Yarbo support delay is tolerable
- Buy three - the sweet spot of fast snow/lawn care and can sell back-up equipment - Yarbo support delay is a minor inconvenience
- Buy four - now no worries; back-up of the back-up…couldn’t care less on the delay of Yarbo support…too bad you are now broke!
You might be on to something. Maybe that’s been their plan all along, for use to buy more.
Could be the reason they won’t sell us any replacement parts.
Today was an embarrassing day for Yarbo. Took screenshots from Yarbo of my neighbors making videos and taking pictures of my one defective Yarbo with GPS issues. Was using the remote control and kept losing signal. With volume I heard them commenting on the “$4K” cost.
They don’t realize that we consumers are their “influencers” by our purchasing their product. I am not embarrassed because they must think I am a rich fool but it is certainly not selling itself to the neighborhood.
On the other hand, everyone at work is intrigued that I am working and mowing at the same time; I don’t relay all the issues I have been having.
I hope this company really gets their act together.
For sure. My neighbor was thinking of getting one. I calmly tried to explain that it’s not as simple as I make it look. They’re the type that expect to turn something on and walk away forever. Couple that with currently broken software and customer support issues; I can’t in good conscience pull a neighbor into this. I do enough unpaid support here
The difference is it’s on my schedule not middle of the night calls that it’s stuck or stopped with an error.