DC looks really good, so it’s not that. Your HDOP is really high and satellite count seems a little low. I know you said you swapped antennas left to right and right to left. Did those numbers change at all? Like did L2 and total flip and HDOP decrease or increase? Right now, I am suspecting something with the RTK antennas on the core. You could swipe the one off the DC to see if things improve. You can temporarily switch to NetRTK if it works. I would try it on the left antenna first. Left as you face the rear of the core.
Ive already done all the antenna swaps thats all tech support know besides increasing travel distance without gps.
It was the same regardless of what an antenna at any location.
The netRTK proved to be equally useful with the exact same problems
I haven’t been able to set a changing station or map anything at all because of this. it’s clearly a problem and yarbo has done nothing.
They are about to learn the power of social media in addition to the losing sales on 7 more units already
Hi there, I’ve checked your ticket in our system. Please rest assured we’re here to help and will get this sorted for you. Your ticket has been escalated to our FSE team for further investigation, and I’ve asked them to prioritize it.
I paid more than what a ridding mower at Home Depot would have cost and it’s been over a week of hearing rest assured or we are sorry you are having this issue. Sad part is no one from Yarbo has yet to provide any solutions other than rotate the antennas.
So ask yourself do you think I care about you telling me to rest assured? To say I’m extremely passed off is a huge understatement and I’m doing my best to refrain from telling exactly where you can put your rest assured!
This is the prime example why the Yarbo model is failing. Send the customer a replacement ASAP and take the defective product back. You have all the time in the world to troubleshoot while the customer goes on with their lives. This is why the Yarbo should be a loaner rather than a purchase. When it works, it works well….but too much lost time/energy for a beta product.
I completely agree.
This unit was dead on arrival and tech support has been equally dead on arrival. I absolutely will not go through the process of shipping out a brand new unit for repairs and wait for it to return just to use it for the first time.
This weekend is all about videos and photos to include information in emails and this forum. People need to know the truth about the problems and absolute lack of caring on correcting them so they are properly informed before spreading top dollar on trash!
I wouldn’t have purchased this product if I knew the truth about its complete lack of quality control and yarbo’s no solution policy.
For all of you that are viewing the forum before purchasing as I should have done avoid this product regardless of the false information you find online!
For those that already purchased be warned this company is really bad and will not back the product even though they say they care. It’s a lie!
I say this because you learn the truth about a company or person when something goes wrong. How do they respond or correct the issue. My unit was dead on arrival and remains completely useless over GPS issues. Over a week and tech support keeps talking about antennas only. Even on this forum antennas was mentioned. The rest of the technology is lost to tech support. Now let’s say they are actually correct and I do have a bad antenna that brings up a whole new problem about the company.
After spending $6444.72 with them instead of sending a complete set of new antennas overnighted to find out for sure they keep asking me to move antennas around. so if I do have a bad antenna how’s moving it to a different spot in the system going to fix the problem? And as expected after doing what they ask the problem remains. That’s when they go dark wait a few days and start the same process over again never making a decision and moving forward on fixing a product that was DOA.
As a extra class ham radio operator that makes my own antennas and uses satellites for communication I can tell you they are full of shit and completely lost on this problem the worst part about is they truly don’t care that my unit was DOA or taking all the time in the world to fix it so they don’t spend a dime to include something as simple as a new set of antennas (not the problem)!
Now since Yarbo tech support is a total joke I checked a few things myself and the problem is the core unit. Only the left gps antenna is working. The problem is in the core unit not the antenna! A replacement unit needs to be shipped overnight now! I will not ship a DOA unit out for repairs only replacement or refund. the information learned today will also be used to discredit the so called care about the customers and highlight the absolute lack of quality control.
Left antenna only and I did this simple test using both gps antennas for the same results
If you look at some of my other posts, I had the same issues with one of two Yarbos. Had to be the core since nothing had changed, the other Yarbo was working great and switching antennas did not change anything. It took six weeks but finally got the refurbished core and it is running fine. Others are having the same problem. Hope they send you the new core soon.
Now since Yarbo tech support is a total joke I checked a few things myself and the problem is the core unit. Only the left gps antenna is working. The problem is in the core unit not the antenna! A replacement unit needs to be shipped overnight now! I will not ship a DOA unit out for repairs only replacement or refund. the information learned today will also be used to discredit the so called care about the customers and highlight the absolute lack of quality control.
Left and right
antenna only and I did this simple test using both gps antennas for the same results
That’s in itself is also another problem with the company I paid full price for new and wasn’t even given credit for the sale price a week after purchase for a new unit not second hand repaired one
If I am a beta tester then I expect beta pricing.
If I am paying end user prices I should be getting a end user product that’s 100% new with quality control in place and 100% usable the day it arrives not DOA with tech support that only knows rotation of antennas and can’t take it to a very simple next step of 1 antenna at a time
Figures I sent this information to Yarbo tech support and the retard clearly didn’t read the email or can’t read at all.
The response was basically thank you we will send you new gps antennas. what a joke!
I want this unit to work but this is one of the worst companies I’ve ever had to deal with. we all should have know because most places that make claims about caring and customer service are trying to hid the truth. The real value comes from the customers making that statement not the company.
I’m at my end with Yarbo and will now move forward with my plans to share the truth about quality control, product support, tech support, reliable response time, and absolute lack of caring about anything but over charging you
Hi there, your ticket #216879 has already been escalated to our FSE team.
Please check the ticket thread and follow the provided guidance so we can further diagnose the issue.
Our FSE team will perform a thorough diagnosis once your Yarbo is powered on and connected to the internet, so we can assist you more effectively.
It has been powered on and waiting for more delays and excuses in a new product that was delivered DOA!
I’m done I now have everything to expose the truth about your product and absolute lack of caring. it’s been almost two weeks now and all I’m getting is we will ship you new antennas when the core unit is the problem.
You can let me know when you have a scheduled pickup at my house to take it back and issue a refund
Hi there, I found two support tickets submitted by you. Since different tickets may be handled by different teams, the update status may vary between them.
You can focus on ticket #216879, which has already been escalated to our FSE team. I just checked the ticket and saw your latest response. I have also asked the FSE responsible for this case to prioritize the review and provide you with an update as soon as possible.
We kindly ask for your patience while our team continues reviewing the issue and working on the next steps. Once we have an update from the FSE team, we will share it with you so we can discuss the best way to proceed, whether that is continuing with the diagnosis or exploring the refund option if needed.
Thank you for your patience and understanding.
No I’m done with this joke!
Two weeks after spending $6,444.79 and you didn’t even give me the vision sensors or the sale price that’s was a week after my order.
Instead I got a product that’s dead on arrival and the biggest runaround and delays I’ve ever seen.
I e asked for you to schedule a pickup of your broken junk and issue a full refund. I’m not waiting anymore!
Hi there, I’ve reviewed your latest update in the support ticket.
To initiate any replacement process, we first need to complete the diagnosis to confirm the root cause and identify which component needs to be replaced. We appreciate your understanding and cooperation with this process.
Once the diagnosis is completed and confirms that a replacement is required, we will arrange a new replacement for you, as your unit is still within the 45-day replacement window.
Please kindly continue to cooperate with the diagnostic process. Our FSE team is actively following up on your case and will work to move this forward as quickly as possible.
Thank you for your understanding.
The components needed to fix the root cause are your problem not mine!
You shipped a defective product that didn’t work the day it was delivered so I don’t care what the issue is at all. I only care about using what I paid for and I’m not going to send it back for repairs and wait longer. I will send it back for replacement or refund and clearly it’s for a refund because you’re still not doing anything.
I will place it outside for you to have it picked up. Let me know what day you plan on having someone over to take it back.
The unit is on with the attachment so do give me your BS anymore.
Schedule the pickup and issue a full refund because that seems to be the only way this is going to be over!
I will not take it to a location to ship it out you can have it picked up. You have already waisted too much of my time.
Also keep an eye out for my post in all the social media platforms about your over priced trash and absolutely lack of support.