It’s been over two weeks now and you still have done nothing to correct the problem you created when you shipped me a defective product because you don’t have quality control in place and you have done nothing to show you care about your customers at all.
Schedule the pickup and issue a full refund. I’m going to start the process of having the payment pulled since your refusing to replace a defective product
The way your company is operating I suspect your next step will be to have me ship your defective product out for repairs. Or as someone stated in the forum make me wait 8 weeks for a refurbished unit when I paid full price for a new working unit.
I can tell you exactly what I think of that but I’ll violate forum rules so I’ll just say that’s never going to happen at all.
You should have addressed this promptly when I reached out to you within a few days after delivery reporting a problem and immediately issued a replacement and that still hasn’t happened.
So you can put your poor quality control and absolute lack of customer support in a location I can’t say!
I’m now talking with an attorney and we are exploring the possibility of a class action lawsuit.
Your not even following your own policy of exchange eligibility within 45 days
As we mentioned in your support ticket, we have already initiated the replacement process for a brand-new Core.
We kindly ask for your patience while our team works on the next steps. We will continue to follow up on the progress and keep you updated.
Thank you for your understanding.