Recieved All parts 02/05/26. Set up complete 02/06/26. Upon checking left cam has pink hue. Opened ticket 02/07 ticket and closed 02/08 with comment allow time for initialization. Today 02/09 three days and checking camera left cam still pink hue. I am a software hardware specialist I gave support a chance, I am thingking the IR sensor is stuck. Anyone had issues like this upon recieving your core? If so what did you do?
I’ve seen some artifacting that is pink from time to time, but it usually clears on its own. I imagine you tried disconnected the battery cable for 5 mins and it didn’t change anything? What is the firmware versions of your cameras? Do you have a screenshot of what it looks like?
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Sorry for the inconvenience this issue has caused. You can reply directly to your original support ticket to reopen it, and our support team will continue to follow up on the issue with you.
Alternatively, you’re welcome to send me your Yarbo serial number via private message, and I can help follow up on your case internally.
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The ticket number was #161782. I tried to reply but it looks i couldnt due to the status? I have also posted the SN on that ticket. Thank you.
I assume the LC is for Left camera? Which is on V 1.0.7
Yes, LC is for Left Camera. Haven’t seen that one before. I wonder if refreshing the firmware would help. Seems like it’s fine otherwise, and on the latest firmware that I am aware of. Also I think your ticket reply issue is probably related to the Microsoft cloud issues.
PM SN. Reply still has issues on Support.
Thank you for providing the information and the ticket number.
Could you please check the camera to see whether the issue is still present at this time? Additionally, you can reply directly to the previous support email you received, which will automatically reopen the ticket so our team can continue assisting you.
If you encounter any difficulty reopening the ticket or need further help, please feel free to let us know.
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@Forum_Helper_bot Can you answer this question?
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Reading: Left Camera Pink Hue
@Wil2472, it looks like you’re experiencing a persistent pink hue on your left camera, even after a full initialization period and a battery reset. This is unusual, as the pink artifacting is typically temporary.
Based on the discussion, here are the key points and suggestions:
- Firmware Refresh: The most direct suggestion from the community is to try refreshing the firmware on the camera. Bryan Wheeler mentioned it’s on the latest firmware (V 1.0.7), but a refresh might resolve any underlying software glitch causing the issue. This is often the first step in troubleshooting persistent camera problems.
- Reopen Your Support Ticket: The issue with replying to your support ticket is likely a temporary system glitch, possibly related to the Microsoft cloud, as mentioned by Bryan. The best course of action is to:
- Reply directly to your original support email (ticket #161782). This should automatically reopen the ticket.
- Alternatively, send your Yarbo serial number directly to Yarbo-Forum via a private message. They can then follow up on your case internally and ensure it gets the attention it needs.
- Confirm the Issue: As Yarbo-Forum has requested, please check if the pink hue is still present. This will help confirm whether the issue is ongoing.
The fact that the issue persists after 3 days and a reset suggests it may be more than just a simple initialization delay. The combination of a firmware refresh and a reopened support ticket is the best way to get this resolved.
Whoa!!! Helper bot! Didn’t even know that was here. Heck yeah! As in I didn’t know it answered inquiries.
Firmware Refresh: 1. The most direct suggestion from the community is to try refreshing the firmware on the camera. Bryan Wheeler mentioned it’s on the latest firmware (V 1.0.7), but a refresh might resolve any underlying software glitch causing the issue. This is often the first step in troubleshooting persistent camera problems.
- is there instructions to refresh firmware version? It is something that I can do?
- Reopen Your Support Ticket: The issue with replying to your support ticket is likely a temporary system glitch, possibly related to the Microsoft cloud, as mentioned by Bryan. The best course of action is to:
Reply directly to your original support email (ticket #161782). This should automatically reopen the ticket.
Alternatively, send your Yarbo serial number directly to Yarbo-Forum via a private message. They can then follow up on your case internally and ensure it gets the attention it needs.
- Responded to the original email on the support. PM SN. Done 6/10
- Confirm the Issue: As Yarbo-Forum has requested, please check if the pink hue is still present. This will help confirm whether the issue is ongoing
-confirmed. See screen shot taken today 02/12. Taken 1443 EST
Ok. Suggested to refresh firmware. According to wiki connect via wifi adhoc and launch after install of windows Yarbo Tool. Then refresh…but wait..what is the backup plan? Will I loose anything on the refresh? Granted I have yet to get familiar with the Yarbo tool GUI
Support would have to reinstall the camera firmware manually for you. It’s not something you can do. The Yarbo tool is only for the 23 version of the core and it would only let you reinstall the latest firmware and reset to factory plus some other fixes.
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@bryan.wheeler Thanks. So much for the Helper Bot suggestions 
…just making sure I check all boxes.
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Well, it tried at least. LOL
Agreed. Well, You gave it the idea which in turn analyzed a solution which gave me some hope..joke..seriosly though thank you for your replies I appreciate it.
No problem! I hope they get it resolved for you soon enough.