Thank you for taking the time to share your experience so thoroughly. I sincerely apologize for the frustration you’ve encountered, especially regarding the repeated requests for information and the lack of timely resolution. You’re absolutely right—your original message should have been carefully reviewed before any response was given, and I’ve already shared this issue with the relevant team for reflection and improvement.
Regarding the GPS issue, I’ve flagged it for urgent attention, and we’re making sure the right people are now looking into it to provide you with a proper solution as soon as possible.
While our Level 1 support does currently operate 24/7 through a rotating schedule, we fully acknowledge that the speed and quality of responses still need significant improvement. We are actively working on raising the standard to better serve our users.
Thank you again for your candid feedback—it’s invaluable in helping us get better.