I tried to open the support ticket in the app but it keeps saying it cannot create the support ticket so I’m coming here, this is like the fifth time my maps have vanished and I can’t find them or restore them, yesterday they just disappeared from the app after it got done mowing my front yard if I have to remap this robot again I’m going to lose my mind it’s like the fifth time.
Anyone here know if yarbo support can restore maps??
They might be able to, but they are backed up in tech, long wait times.
Go to the website to do a ticket, I never have an issue there. Main website to the bottom. Help center and then choose tickets.
Make sure you backup your maps after you create them, hopefully they at least stay there.
Have you checked the cloud icon under previous maps (top right)?
You can create tickets through the website.
Are they really gone, or maybe another App connectivity issue?
Connectivity has always been my experience but anything is possible.
Hi there, you can either send an email to support@yarbo.com or submit a support ticket through our official website。
Our support team will be happy to help investigate whether your maps can be recovered.
I’ve been finding recently that if you wait 5 minutes with the app open they pop back up. The back end of the app seems to be responding really slowly.
Taking longer than usual to load, taking a looong time to calculate route plans.
That’s usually Bluetooth related. Disable that and it’s usually much quicker to pop in all the settings and whatnot.
Yes, a map there of my driveway from January from the snowblower. Nothing else. 
They are definitely gone. This has been kind of a repeating issue since January where I randomly lose all of my maps, the only map I see that I can reapply from backup is my driveway from back in January during the snow blower remapping.
I just got done remapping yesterday again for like the 5th or 6th time this year, so I’m going to make sure those are backed up in the cloud right now.
I believe there’s now a bug in map backups. I’ve seen others reporting an error message saving to the cloud
Do you currently have an open support ticket for this issue? I wasn’t able to find one in our system.
Repeatedly losing maps is understandably frustrating and time-consuming, and we’d like to investigate this further to help improve your experience.
If you don’t already have an open ticket, please feel free to submit one. Our team will be happy to look into it and gather the information needed to identify the root cause.
No because in the app when I try to open a ticket it always fails.. I think if the app option to open a ticket doesn’t work it should just be removed.
Open a ticket through the website.
I agree. It should open a browser link to the website since this works for every device, unlike the app integrated support center.