I received my Yarbo Core, snowblower and mower less than a week ago and the track wheel was broken in 3 pieces. I had not even used it yet. Created a ticket but have not heard anything yet.
Post your ticket number here so the forum moderator can check into it for you.
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We’re really sorry to hear about the issue with the broken track wheel. May we ask how the packaging of the Yarbo Core box looked when it arrived? We suspect the damage may have occurred during the shipping process. We’ve forwarded your support ticket to our team, and please rest assured that we will help you resolve this and send a replacement for the track wheel. Thank you for your patience and understanding!
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The ticket number is # 78107. The box arrived complete and looked to be undamaged but the Fedex driver was alone and I had to help him get all the boxes out of his truck. I asked if he loaded them himself and he said yes. So who know if the core box was dropped or not. It seems that a box that weights approximately 200 lbs would involve more than one person to load and unload.
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Ticket # 78107
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Yeah you would think they would give them hand carts or something to help them. Pretty crazy they (the shipping companies) expect people to lift that amount of weight with no help or tools to do so.
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Any movement on this yet? I have not heard from support at all except for your reply.
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We’re sorry for the delayed response. We’ve received your order details and will arrange a replacement for you as soon as possible. We truly appreciate your patience. Thank you for understanding!
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Make sure the wheel you send is the rear one. No one asked whether it was front or rear.
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If you provided pictures then they know which one it is.
I did provide photos but you never know
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Better safe than sorry. Update your ticket too, if you haven’t.
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