My Data center died while I was away.
It’s been working fine since I installed it in the fall. Came home and it’s dead no lights on no gps signal on the app
I replaced the poe and the cables in and out of the poe. Still no good.
Put a ticket in but I’m going away again in a couple of weeks and I need it for snow removal while I’m gone.
Any suggestions
If you’ve replaced the POE injector and the cables, then it sounds like hardware failure of the DC. Drop your ticket number here so the forum moderator can look into it for you.
Sorry to hear about the issue — we understand how urgent it is, especially with your upcoming trip and the need for reliable snow removal.
Please provide the requested information in your support ticket, as that will allow our support team to investigate the issue more thoroughly and determine the next steps as quickly as possible. We appreciate your cooperation and patience.
[## 154545 ##]
Here’s the ticket number.
I should have mentioned it’s an extra data center I bought to use the snowblower in a different location.
My original data center is permanently mounted on a very tall building in a large yard. I don’t want to remove it every season.
Unfortunately the yarbo won’t save all my maps which I didn’t realize!!’
Thanks for adding the information. Our support team will follow up on your ticket and continue assisting you.
I like my Yarbo. Works great when it’s working.
This is the frustrating part. I’ve been waiting 3 business days (5 days total) for a response from the service department.
Pick up the pace please!
@lesspeers Sorry for the delayed response, and thank you for your patience. I’ve followed up with the relevant team and asked them to provide you with an update as soon as possible. We appreciate your understanding and are working to move this forward.