Have something to say about Yarbo’s after-sales service? Join this discussion and share your thoughts! Whether your experience has been positive or negative, we welcome your feedback.
Do you feel that the current after-sales service meets your needs? Or are there any other services you’d like to see?
We encourage you to share your honest feedback—your input helps us improve and serve you better!
Please please please readjust your S1 algorithms for getting the S1 unstuck during a workplan. Presently the two tracks spin continuously while still not moving for too long digging itself deeper into a rut now harder to get out of. Then for another long period the tracks will turn opposite from each other still for too long a period. Then one track at a time.
By now we are dug i to a bigger rut. Finally and only at the end of lawn damage or excessive track wear does the auger height raise itself and the rover is free and moving again.
Please adjust so the first thing the S1 does when stuck ( after tracks are spinning and not moving after 5 seconds w gps readouts) is raise the auger by 3/4-1” and down again right after moving. This will save battery charge, track wear, surface wear and workplan time.
Please 
IMHO The moment it detects it’s not moving it should immediately start raising the module very very slowly while still attempting to move forward and then drop it when it gets going again. If it detects that it keeps getting snagged in the same roundabout location more than twice then raise it, back up, move forward, then drop (standard stuck protocol).
Thank you for bringing this to our attention. We understand that the escape algorithm has been a key concern for our snowblower users, and we truly appreciate your detailed feedback. We will pass your suggestion regarding raising the auger to our relevant department for consideration.
Please rest assured that we are continuously working on improving the system, and your input is invaluable in helping us enhance the performance.
Thanks again, and feel free to reach out if you have any further suggestions or concerns!
Thank you for sharing your ideas! We understand your suggestion and will pass it along to our relevant department for further consideration. We appreciate your efforts in helping us improve our product!
Get parts out faster! Stuff breaks and we can’t get parts asap. Sell on Amazon, ect to get parts out asap.
Agreed! They do have an Amazon storefront now and I am sure soon enough they will have the accessories up there. You can currently buy a mower package. I am looking forward to hopefully some prime delivery on parts one day!
Thanks for your feedback! We understand the need for faster parts delivery. We plan to offer accessories on Amazon in the future and are working to improve delivery speed.
We appreciate your patience and understanding!
I have had my Yarbo for ~2 days and since this thread asks about “After-Sales Service” I would like to respond.
I would like a better opportunity for technical support. I am currently having issues with the Docking Station not charging my Yarbo. I submitted a ticket and I still have not gotten a response. I ended up doing a live chat through the website and was able to get someone who said they checked the ticket, but then asked questions which were covered in my ticket.
I also called the phone number listed on the website and a voicemail answered with no introduction of who/where I called, but it said they were not at their desk.
So, my request for this thread is better technical support access. I will wait and see how this gets resolved, but if this takes too long I will return the unit before my 30 days expires. This would be disappointing because the unit seems to perform the mowing and activities well. But this experience has me concerned that if the Yarbo has a hiccup 2 months from now I will have a 200lb brick for my yard.
Their support is usually really responsive and usually really good. The best way is to email or open the ticket on the website or in app. All three open a ticket. The first time I called support I actually hung up before anyone had a chance to answer. They called me right back. I was taken a back by this. Definitely never had that happen before. I usually get a response within 24 hours but often times sooner than that. They are a little slammed right now dealing with some bugs in the new firmware release. Your issue might be one of them. In the interim, you can use the wired charger to keep your core charged. It’s not outdoor rated so keep it out of the elements. Will your core dock and just fails to charge or does it not dock at all? You can check and make sure it’s centered in between the yellow lines on each side of the dock. The metal bumper in the back should be almost on the yellow line at the rear of the dock. You should be able to hit the charge button on the main screen to try and force it to charge. If it says charging failed or not aligned properly and it is, then definitely support will need to diagnose what is going on.
The core docks fine. Won’t charge. I followed the online troubleshooting and tried to move the dock (to now 3 completely different locations, same result). But, now with the move I cannot ‘save location’ during the relocation process of the dock. So, now my core doesn’t have a home dock at all. I have moved the dock unit all over the pad, it continually says charging failed. When the unit gets on top of the pad, it says ‘ready to charge’, but then will not charge.
You can easily charge a robot on a docking station without it being registered so Yarbo knows it’s there. It just can’t drive over to it itself. So it must be a fault in the charging station or the charging receiver on the robot. Don’t you have a Yarbo neighbor in your area? Try their charging station.
You most likely have a hardware issue. Like @Kolbe mentioned, if you have access to someone else’s dock, you could place the rover on it and hit the charge button on the main screen and see if it starts charging. This would tell you if it is your dock or the wireless charging coil on the rover. It’s also possible it could be a software glitch. Yarbo will have to run hardware tests to determine what the issue is.
Nope, I own the only one anywhere in this area. It is currently a potential sales driver, I had multiple people ask me about it when it was mowing the front yard… but now with it not working… who knows.
Here is hoping Yarbo figures out what is going on. I currently have it plugged in and charging. But, that isn’t a long term solution.
Yarbo support will take care of you. Have a little patience, they are a bit busy right now.
We will see. Currently I’ve been getting 1 reply per 24 hours asking for one thing… like what is the SN of my unit… then it is another 24 hours until I get the “we have escalated and are working on it”. My concern is if every reply is 24 hours apart, any future issues are going to take DAYS to resolve. Here is hoping this improves.
This might be quicker. You can setup a video call and work with support directly.