My unit is going nuts today. If you try to go into the app and control things down is left, up is right, left is backward, right is forward. Doesn’t matter if it’s in horizontal or portrait mode. Keeps going in odd directions and when I try to return to charge it basically sits and spins. I restarted things and it still behaves this way.
The tracks all seem to be ok too because when you press right is does move forward (albeit slowly since turns are supposed to ignore gears).
Anyone else seeing strange things? At the moment it appears to be completely unable to function.
Yes, this is a known bug that I’ve seen a few users post about. They have a fix they can remotely push. Submit a ticket and they should get it taken care of for you. Drop the ticket number here and the moderator can check on it for you.
I’m sorry for the inconvenience this has caused. The two issues you mentioned are known problems, and your support ticket has already been escalated to our technical team for further investigation. If you experience any additional issues or have further questions, please don’t hesitate to reach out. We’re here to help.