seeing as units are starting to drop out of warranty hard is it to get replacement parts and assistance?
how about those guys buying pre-loved units?
24 cores should still have a year left on most. Yarbo definitely needs a consumer accessible parts store. However, dealers can get parts pretty easily and assist you with repairs as needed.
Personally I’d prefer to just have all the parts available on Amazon with Prime
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Oh that would be wonderful too.
Yeah, how would that work if you’re out of warranty and a wheel locks up?
Dealer only at that point?
Yarbo will support you too, there just will be a cost. May also have to ship the core in certain circumstances. There is the founders credit to help offset some of the after warranty maintenance costs for the customers who bought before the release of YarboCare. There is also the option to buy an extended warranty for existing customers who weren’t eligible to purchase YarboCare at the time of purchase. But you have to do it before your last 6 months are left in the factory 2 year warranty.
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We understand your concern about support for units that are out of warranty. For all Yarbo products, we continue to provide after-sales assistance regardless of warranty status. If you ever need help, feel free to reach out to us at any time.
Please note that if the unit is out of warranty, certain costs may apply—such as logistics fees or replacement part costs.
We also offer a 3-year extended warranty option for existing users. You can learn more about it here: YarboCare™ Extended Warranty for Existing Users
Hope this helps!
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