I’m getting a power board issue B009. The unit moves and seems to work normally except for this alert. Anyone know what B009 means?
Power board issues can be triggered falsely sometimes. Unplug the battery cable for 5 mins and try reconnecting and see if it clears. If not, you can hold the power button for 60 seconds to reset it. If it comes back afterwards, then submit a support ticket as they will most likely need to check it out and possibly replace your core.
Would be good if we can get a clear understanding what each of these B codes actually mean. Is there a List or wiki entry for all the Error codes?
Hi there, the B009 error is related to the PoE injector.We recommend contacting our support team so we can further investigate the issue and help identify the exact cause for you.
Point of clarification that’s not the DC injector but the module power. Correct?
I think @Yarbo-Forum is drunk…
No the modules communicate over Ethernet and they refer to the power for them as POE injector on the low voltage side.
So they use the same error code for the power board on the unit, as the ethernet power?
I think there are different codes associated with that same general error message and the code pinpoints what tripped it.
I got the B009 error when installing the lawn mower module today. It disappears when mounting the leaf blower. Also, the core does not recognise that the lawn mower module is mounted. I tried remounting it a couple of times, making sure the unit is power down and battery disconnected. Even tried holding the power button for 60sec, still getting the same error. I raised a ticket for this (#202618). Any advice @Yarbo-Forum ?
I would leave the mower module connected and it charging on the dock connected to the internet so that support can remote diagnose it. Go ahead and give your consent for them to remote diagnose it in the ticket to save on that back and forth. Make sure you document any troubleshooting steps you already took in the ticket and provide any screenshots, photos, video, etc to help expedite the process.
Hi there, thanks for the detailed information. This issue will need further investigation from our technical team. Please kindly wait for our team to follow up and perform a remote diagnosis for your machine. We appreciate your patience in the meantime.
It’s been 48 hours and it doesn’t seem like my ticket has been forwarded to the appropriate technical team. The only response I have seen so for is your above message. Can you please see to it that it is moved into the right queue, and not sitting with 1 line support? Thanks.
Both teams are pretty back logged right now. Might take longer than usual for someone to get to it unfortunately.
We apologize for the delayed response, as our support team has recently been handling a backlog of tickets. I’ve asked the team to review your case as soon as possible. Thank you for your patience.
I appreciate that. There is no sign of any activity in the ticket (#202618), so hope you are right.
We’ve received your address confirmation and will proceed with the replacement as soon as possible.
Thank you for your patience.
Thanks, I appreciate your swift handling. Will I be getting a tracking number for the shipment soon?
I’ve asked the team to prioritize and initiate the replacement process as soon as possible. Once the shipment has been arranged, a tracking number will be provided to you.
Thank you for your patience, and we’ll keep you updated through your support ticket.
So another week has gone by without any progress. I got a message saying they wanted to do more diagnostics, this is after having concluded that the core must be replaced. My lawn is now more than 50cm tall (about 2 feet)! and no replacement in sight…