I’m getting a alarm on my app. Yarbo is mowing fine so far. On My App it says.
“Power Board Issue Please Contact Us for Support.(B009)” With a red triangle. Any help would be greatly appreciated. Hopefully it can be handled through support. Not ready to go through another core again. This is my 3rd one. Thank You for any help. So I submitted a ticket to Support. #196695 
Did you hot swap the module by chance? Try pulling the battery cable for 5 mins and then powering up. If still there, you can hold the power button for 60 seconds to reset the error. If it comes back, then it’s definitely something support is going to have to dig deeper on.
I’ll try that for sure. It has went away with Restarts, and Shutdowns from the App. But I haven’t done a complete Power Down with the battery. I’ll update. Thanks again.
If it went away then you are probably good to go.
@bryan.wheeler @Yarbo-Forum So update haven’t heard back from support yet. Support ticket #196695. Tried the hot swap, pulling the battery cable for 5 mins and then powering up. Still there, held the power button for 60 seconds to try reset the error. It came back first with a missing module. Then multiple camera errors. Once that seem to settle down for a few. I sent him on a short small job. He’s cutting, but shortly after the “Power Board Issue Please Contact Us for Support.(B009)” has come back. So bringing him back the the charging pad for the night. Hoping I hear back. Thanks again.
The other thing you could try would be swapping in the SAM and doing the same procedure to see if it’s something with the module itself that might be causing it. Hopefully you hear back from support before needing to do that.
Hi there, I’ve checked your support ticket in our system, and our team will work on your case as soon as possible.
We’ve recently experienced a higher-than-normal volume of support tickets, so response times may currently be a bit slower than usual. We sincerely appreciate your patience and understanding while our team investigates the issue and follows up with you.
@Yarbo-Forum Thanks for getting back to me. I got an email from support this morning.
So I got home today after this came this morning. Set Yarbo out for a job this afternoon when I got home. This is what I got before the job could be completed. Thanks again. This is the screen shots Support asked for, if I had any problems.
Thanks for any help to resolve the issues.
@Yarbo-Forum @bryan.wheeler So got home today, and opened emails. I got a follow up on the issue I was having on Support ticket #196695. Not sure how I feel as of now about the email. But they are the pros on these issues. So I guess I have no choice but play through.
False alerts are not uncommon. Let’s hope that is all it is and hopefully you don’t see it ever again.
I would suggest trying to improve the connection then. Deoxit, petroleum jelly, those contact spring things they were sending out at one time? Because if the problem isn’t with the core, it may be the connection to the modules.
Definitely could be some corrosion on the module connector contacts or something like that.
Thanks for the update. If this issue continues to happen frequently, please feel free to keep us updated though your support ticket.
@yarbo-forum I’m going to pull it apart this afternoon when I get home. Was very busy over the weekend. I was getting multiple alarms on my app. Main was front camera, then multiple module not connected. It’s been on the charge all weekend. I did try the power down, reset, and restart a couple of times. Still shows no module. Yet was running almost an hour Friday, then the issues started, as they have in the past.
Use Dielectric grease on the module connectors. It prevents moisture intrusion, corrosion, and improves the electrical connections. It’s cheap insurance.
@bryan.wheeler @cobradunn @Yarbo-Forum Hello all just got an email early this morning. Wanted to give the update I got from support. Support Ticket #196695
So I’ll post when I hear back. Hope everyone has a wonderful day.
I also get the B009 error about 2 weeks ago. Called support and was told I’d hear back in 24-48 hours. Finally heard back after 12 days to thank me for my patience without offering any other information or updates. Meanwhile resetting initially removed the error but it soon returned along with occasional camera issues and poor GPS performance. Now the app won’t connect to the core and I get a Network Error message. Unplugging the battery didn’t help. Hoping that I hear something positive from Yarbo sooner rather than later.
Mark
Drop your ticket number here so @Yarbo-Forum can follow up on your status
I think it’s ## 195398 ##
At least that number appears in the email response subject heading.
That’s the one
