We hope this message finds you well. As the official sub-distributor for Yarbo in French-speaking Switzerland, Agribois Sàrl is proud to be part of the Yarbo ecosystem. We would like to begin by emphasising that we genuinely believe in Yarbo’s technology and in the long-term vision of your company. The Yarbo robot represents a truly innovative solution for large-surface management, and we are convinced that it has an outstanding future in the Swiss market.
We would also like to take this opportunity to acknowledge the outstanding work of Taim AG, the General Importer for Switzerland. Taim AG has demonstrated exceptional dedication, professionalism, and technical expertise in establishing and developing the Yarbo brand in Switzerland. Their commitment to quality and customer service sets a benchmark that we, as sub-distributors, strive to match every day.
It is precisely because of this shared commitment to excellence that we feel compelled to raise several concerns that, if left unaddressed, risk undermining the strong foundation that Taim AG and all Swiss partners have worked so hard to build.
1. Release Management: The Need for Controlled Software Deployment
It has come to our attention that new software fixes and updates are currently deployed to all active Yarbo units simultaneously, without sufficient controlled testing. This approach poses a significant risk to operational stability in the field and can lead to unexpected disruptions for end-users. In the Swiss market, where customers have a very low tolerance for technical failures, a single faulty update can cause lasting reputational damage.
We therefore strongly propose the following measures:
• Designated Beta Testing Units per Country: Rather than a Europe-wide or global rollout of untested updates, we recommend designating specific, dedicated robots within each individual country to serve as beta testers. This localised approach accounts for regional differences in operating environments, climate, and usage patterns.
• Active Involvement of Local Importers: The respective national importers --- in Switzerland, Taim AG, supported by sub-distributors such as Agribois Sàrl --- should be formally integrated into the beta testing process. Our teams possess the technical expertise and real-world field experience to evaluate updates effectively and provide structured, actionable feedback.
• Gap-Free Reporting System: We urge the introduction of a seamless, gap-free reporting system. This system must ensure that all identified issues are documented, tracked, and verifiably resolved before any update is released to the general fleet. Transparency and traceability are non-negotiable in a quality-driven market such as Switzerland.
2. Maintenance Processes: Swiss Quality Demands Next-Day Service
Beyond software, we must also address the broader topic of maintenance and after-sales processes. In Switzerland, our customers — whether they are managing large estates, orchards, or vineyards — expect a level of service that matches the premium price point of the Yarbo robot. This means that when a unit requires repair or a replacement part, the expectation is unambiguous: next-day resolution.
Achieving this standard requires a fully integrated logistics chain, including:
• A local spare parts inventory maintained at the level of the national importer (Taim AG) or regional distributors, covering the most critical components.
• A clearly defined service-level agreement (SLA) for repair turnaround times, with next-day on-site or depot service as the target standard.
• A streamlined logistics process that ensures replacement units or parts can be dispatched and delivered within 24 hours across Switzerland.
We are aware that building this infrastructure requires investment and coordination. However, we firmly believe that without it, retaining premium customers in the Swiss market will become increasingly difficult.
3. Our Commitment — and Our Expectation
We want to be unequivocal: we believe in Yarbo. We believe in the product, we believe in the company, and we believe in the partnership we are building together. Agribois Sàrl has committed significant resources to promoting Yarbo in French-speaking Switzerland, and we intend to continue doing so with full conviction.
At the same time, we must be equally clear about what our customers expect. Swiss Quality is not merely a marketing phrase — it is a lived standard. Our clients expect precision, reliability, and responsiveness. When they invest in a premium autonomous robot, they expect it to perform flawlessly, to be supported swiftly, and to be updated responsibly. Meeting these expectations is not optional; it is the foundation of our business relationship with them.
We therefore respectfully but firmly request that Yarbo Global engage with Taim AG and the Swiss distributor network to develop concrete action plans addressing the points raised above. We would welcome a structured meeting or working session at your earliest convenience to discuss implementation timelines and responsibilities.
Thank you for your attention to these matters. We remain fully committed to the success of Yarbo in Switzerland and look forward to building an even stronger partnership on the basis of shared quality standards.
Sincerely,
Jörg Schüpbach
Agribois Sàrl — Official Yarbo Sub-Distributor, French-speaking Switzerland
Route de l’Estivage 20
1580 Avenches, VD
Switzerland
Tel.: +41 26 677 32 18
E-Mail: yarbo.js@gmail.com